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Features

Before the Service Visit

For You

You can send Appointments, Declined Work, Thank You, and Service Reminders instantly from 50 shop computer systems. You can also schedule recurring customer contacts based on your normal shop management system usage. No additional shop input is required.

  • Automatically send customer contacts
  • No data entry required other than your shop system

For Your Customer

Your customer will love the individual care and attention to detail. No more LOF window stickers! Shop history is available to your customers supporting purchasing decisions. Customers service experience is improved with relevant and trustworthy service information via email or optional postcards. Watch Video


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During the Service Visit

For You

Tracking service like a pro is a breeze. You can accurately inform your customers of their service-needs instantly. All service records for all vehicles in your shop management systems are available at the Point-of-Sale. For commercial accounts, you can email service profiles for any vehicle in their fleet and protectively schedule service visits.

  • Twenty five service types are customizable
  • Lower anxiety at the point of sale with information
  • Flags every service-need, on every vehicle, every time

For Your Customer

Making informed service decisions is easy. Customers appreciate authoritative service records aged according to their actual daily mileage. The factual nature of the information inspires confidence in service recommendations boosting customer response.

  • Accurate service recommendations at the point-of-sale
  • Lowers anxiety at the decision point with information
  • Female-friendly automotive service tracking

After the Service Visit

For You

All customer contacts can be professionally created and sent instantly via email (and/or optional postcards). Set-and-forget features make automotive service contact management easy.

  • Send Thank You emails 7 days after a service
  • Send up to 3 Technician Service Recommendations
  • Send up to 4 Service Reminders as needed per year
  • Send up to 2 Appointment Reminders
  • Send unlimited Targeted Marketing Promotions to any of 25 different service categories

For Your Customer

eCRM 360 managed automotive maintenance is accurate and confidence building. Customers appreciate authoritative service records aged according to their actual daily mileage. The factual nature of the information inspires confidence in service recommendations boosting customer response.

  • Timely Thank You eCards & Service Notes reminders
  • Maintenance tracking improves safety & vehicle reliability
  • Deepens loyalty with a superior Customer Service Experience


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