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Many missed items not fixed
I have a very busy schedule and a number of cars that I'm responsible for. I count on GFS to handle details, to fix the cars based on the list of items that need to be repaired. It's very very frustrating when I get told the car is finished and it I spend two hours or more out of my day to retrieve the car and a number of items have not been addressed. Items that were even brought to my attention by GFS that were not fixed and I approved for repair! Told things would be taken care of or completed and it never happens. I'd rather be told no and find another way that be told yes and it never happens.
Many many times I come home and find loose spark plugs, missing hardware, sloppy mechanics all around. Very very frustrating and very costly. - Review by DemandForce.com | |
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Stephen G.
Nov 18th, 2012 | |
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HUGE disappointment
My last experience was absolutely horrible. I left my car on Saturday, and was told that I would be called back...I heard nothing. I called on Monday morning, spoke with Ken and was told I would be called back, and once again...nothing. Each time I said that I wanted my state inspection done, and wanted prioritization of their maintenance recommendations, totaling almost $1,000. Again, no response from Ken. This went happened on Tuesday, and finally on Wednesday I told them I was coming to pick up my car and found out that they never did the inspection when they were asked 5 times to do it. There was no mention of the other work I wanted done. When I picked up my car, they had done work that I did not authorize. I went in picked my car up, and the young man working told me that he would get Ken, and I told him that I would no longer deal with him, and wanted to speak to the owner. He said that the owner was not in, and proceeded to go over their recommendations with me, after I had told him how awful this experience was. When explained that I would be taking that business elsewhere, he said he would have the owner give me a call to discuss the problem, and now it is 3 days later and I still have not received a call from ANYONE. - Review by DemandForce.com | |
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fooled again
twice I've taken car in for repairs and both times car has come out with more problems then when i brought it in. never again! - Review by DemandForce.com | |
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Purchase a Volvo wth transmisson problems. will not repair
Beware of Lemon Cars Purchase a used volvo from here a few months ago. After a week, we had transmission problems. After 4 trips from Syracuse to Geneva, the problem still has not been corrected. In fact they stated a volvo with this many miles should lurch forward at traffic lights and down shift hard. The service manager offered to rebuild the the transmission. After they had the car a week, no repairs were made the solution they offered was for us to buy a $2000. extended warranty. We took the car to our local volvo dealer and an independent european car repair shop, they both told us the transmission needs to be overhauled/replaced. We will pay the dealer here to fix the car. And never return again! We may contact the Attorney Generals office - Review by DemandForce.com | |
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I had a problem with my turn signal
I had a problem with my turn signal failure warning coming on I was told was fixed. To "fix" the problem, they replaced bulbs (which had been working) and when the problem persisted I was told that it must be a connector. I was charged nearly $70 to replace the cabin air filter which is takes 10 minutes maximum. My car was in to have oil changed, air filter changed and tires rotated. I was charged $270. This service at any Walmart lube center would have been under $100 for the exact same quality service. When I inquired about the excessive service charges, Ken (the service manager) stated "well that's what the book says to charge", admitting it did not take the time that I was charged. I would definitely discourage anyone from using Geneva Foreign and Sports for their service department and I will not be using them in the future. - Review by DemandForce.com | |
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Clayton P.
May 24th, 2021 | |
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Very Unprofessional and misleading Sales Manager “MICHAEL HACKETT”. Backstory*Relatives purchased a vehicle from this dealership along with an extended warranty. After they got home I was able to review their documents for the extended warranty and found a few issues with it. 1. It was a 3yr/36k mile warranty with a $100 deductible that was presented as a factory warranty. Vehicle has about 96000 miles. What was failed to be mentioned to them was that with this warranty after 100000 miles it turns into a powertrain only. They paid $3000 for this warranty. * Fast forward to about 2 ½ weeks later I travel down with them to the dealership….. (they needed some items looked at on the vehicle that were not noticed at purchased such as: chewed wires from animals in engine compartment and struts making a lot of noise). ***SIDE NOTE:I have to say whoever their phone people are, they are awesome at their job, very friendly and thoughtful.*** …..I travel down with them to the dealership, we drop the vehicle off at service to have the items looked at and we all head to the mall to go shopping. We were then contacted that the vehicle was finished and we went back to the store. At the store the receptionist helped clarify some things and was vague about the repair done to the wires. (the repair consisted of them wrapping it with electrical tape and calling it a day.) The service department notified us that the vehicle needed a Strut. They promised to mail a Strut to us, but would not cover any labor costs. After speaking with service, we proceeded over to Michael Hackett’s desk where I requested a cancelation on the warranty. His immediate response was taking out a brochure for the warranty and saying that it had nothing to do with the dealership. (This statement would have been very misleading if I did not know what I was talking about.) His statement sounded like a statement used to deter someone from canceling within the first 30 days. ****NOTE: within the first 30 days of a warranty contract of this type, If you cancel you are entitled to a FULL refund. Depending on weather or not it was All financed that refund is due to you in cash or to your lienholder as a reduction in your principal balance. **** After insisting that he had nothing to do with it and accusing me of being aggressive and threatening which I take was due to me shaking because of my Remedial Tremors and red-faced because I was nervous and it should have been an easy process. Also being nervous doesn’t help with the Tremors lol. After he postured as if he was hoping I would do something, he called his 3rd party vendor who connects him to the Warranty company and who didn’t quite fully understand the situation. They both told me I had to call the company to cancel the warranty. I did not want to cause any more of a scene and we were not getting anywhere being there. About 10 minutes being on the phone waiting for an answer from the warranty company they instructed us to cancel the warranty AT THE DEALERSHIP because the warranty was not processed to them from the dealership and that an in-dealership cancelation is required. Long story short about the cancelation, after a few hours of submitting information, typing up letters to the dealership, Attorney General, and the bank and warranty company, the warranty was canceled. Good note to mention: I only had to text these letters and documentation to the Dealer and Warranty Rep to get it canceled but it should not have taken all that to cancel a warranty. I expect from reviewing all the other negative reviews on here that I will get some misrepresentation of events as a response but this review is accurate to a "T" about how events transpired. Over all they have potential of increasing their retention if they actually listen to their reviews, however seeing how old some are and knowing what canned ones look like, I do not see it happening. I wish them the best and wanted to share the experience in full. Thank you for the advisor that was nice. We did receive the strut!! | |
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Dan, I cannot in all fairness to you and your company give you a good rating. We have done business with you several years now and our last visit was the straw that broke the camels back. We paid for a part that did not fix the problem on my emergency brake and then you chose to jerry rig the electrical to stop the buzzing and consequently caused another problem with disconnecting the daytime running lights. Now this is a safety issue and cannot be claimed as a discount on my vehicle insurance. We also feel it was the mechanic who caused the air bag light to come on. These issues came up before we left the garage after a repair on the shift cables. | |
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Oil change, etc.
Not so great this time around. Wanted oil change and winter tires switched over, but also wanted a complete Spring maintenance on the car: filters, fluids checked, etc. But for some reason, this request did not make its way back to the service counter. An additional 3 1/2 hours to my wait would ensue, and/or make an other appointment. - Review by DemandForce.com | |
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car fix
8/15 car arrived for inspection and emerg brake work, 8/17 called me w/estimate,also said due for oil chnge (i said no oil because i chng'd already and gfs due sticker was off by 10000 miles, said needed at 48K when we bought it at 53K) I said fix. 8/24 said car ready, immedialy followed by no its not, waiting for cable to arrive. 8/25 car picked up, got it home (40 mins away) and noticed passenger center trim panel(2 feet long) by feet undone and not attached(not sure why anyone was in there, cable perhaps?)played w/that for 1/2 hour to attach properly. - Review by DemandForce.com | |
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review of my service experience
I was disappointed that after I drove 40 min to get to your location to pick up my sons parts for his '88 volvo, nobody double-checked that all the parts were included in the set, so I left empty handed and have to make the drive again to get the remaining part. Other than that I am usually very satisfied. - Review by DemandForce.comFeedback from Shop Owner:
Although we strive to be perfect, we're not :) We comped the part for the customer and even offered to ship it to them for free so they wouldn't have to make the drive again. | |
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2004 Mini Cooper
Bought a MINI Cooper from them, as well as a $2k warranty. Took it back for some repairs after the sale and asked that they do something with the headliner that was sagging in two places. Now twice in for the same headliner repair, twice saying that they "can't do anything about it". The second time I asked if they knew anybody that could fix it, because it is getting fixed. They told me of a place down the street and said "tell em we sent you". How about owning the problem, you take the car there, you get it sorted out and have a happy customer? I don't have that license in my business, nor should you! Aside from that, they have been good to deal with, but this is becoming a major customer dissatisfaction issue, at least with me. - Review by DemandForce.com | |
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Disappointed
I purchased my vehicle in the summer of 2012 and have had it in for service twice. While I am disappointed that I have had to sink 500 dollars above my car payments into this car in 5 months, I was even more upset that I had a scheduled appointment for both service calls and it took all day to even get my car looked at. Apparently appointments only count if you are waiting in their lobby. This was not made clear to us in the beginning nor were we asked if we were under a time constraint. Staff is always friendly and apologetic for the delay but I think this can be avoided with just adding one question at the time of drop off. Despite the scheduling issue, we are pleased with our dealings at GFS. - Review by DemandForce.com | |
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Had to bring it back
Had to bring the car back because all requested work was not completed. Still had dents that were not repaired and interior work was not completed as requested.
Kenny is still a douchebag. - Review by DemandForce.com | |
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Still Waiting!!!
Brought vechile in Sept 2011 still waiting for repair to drivers door damaged occured during service call - Review by DemandForce.com | |
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check engine
Hi again, thank you for the flexability in sceduling me and your service manager was very professional. thank you for the use of your courtesy car.I am a little dissapointed the check engine light came back on before i made it home,but i realize sometimes it can be like chasing a ghost. - Review by DemandForce.com | |
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*Definitely* am still having problem...
*Definitely* am still having problem with the gas smell in my car when it's been colder the past two days. - Review by DemandForce.com | |
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Decent place
Great customer service. Decent prices, could be a little cheaper based on age and condition of vehicles but its had to find older used cars so I appreciate that Geneva has them. They gave low money for the trade in claiming that was auction prices and then resold on there lot for a good profit, but they are in the business to make money. Just don't take a sob story about trade in prices. - Review by DemandForce.com | |
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Saab 9-5
Checked Car boys ...parts for washer on front passenger size sprayer are no longer in the car. Give me a call when I can get that fixed. Thanks! Jo - Review by DemandForce.comFeedback from Shop Owner:
Part was put in customers glove box so it would not be misplaced while the vehicle received a courtesy wash and vacuum. Contacted the customer and cleared everything up. Thanks for the business! | |
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first time car buyer
I had an older car and it wasn't doing so well and I thought that it was time to go buy one that was a couple years newer and I wouldn't have to fix all the time. They got me in the perfect car and I haven't had problems with it since I bought it. They were very friendly and patient with me for the whole experience. I love my car. - Review by DemandForce.com | |
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ok (keep the facts straight though)
Well, I started by e-m'ing to set up app't for stabilizer links in reference to letter we received from gfs and it included price it would be, also stated I needed loaner, the reply was "no problem". So I asked when would be good to drop it off and response was "monday? saturday?"
I chose monday and asked if loaner would be ready and response was "sounds good to me".
On that Monday, I left work and arrived there around 4:00 and was told there was no loaner available.......I said I had em exchanges w/ Dan and he assured me there would be one...after a phone call or two, there was going to be one returning in 20 minutes or so, so I waited and did get one of the clown cars.
I handed over the letter from gfs about stabilizer links and said they would take care of it, also asked to check tires, exhaust, change oil and airbag message. Later, added on rear window wash squirt kit. Had phone conversation w/service manager (?) about all they did do and he told me it didn't need stabilizer links and I asked him about the prompting letter from gfs. He stated must have been for another car.....I said I've owned enough of these cars and I know the infamous rattle when those links are worn, he said he would take for ride and call me. He did, and said car was quiet (at this point I'm really checking my sanity) I said okay...........well, he called back later and said the reason i didnt need them is because they already replaced them earlier that day and chuckled,..... wow, i thought, at least i'm not losing my mind.
GFS did not sell me stuff I didn't need, for instance: tires still have life left and exhaust is just cover for muffler also suggested having message center computer thing rebuilt instead of buying new which saved many $$ (still is a little loud, the clown car loaner, same year, same model, many more miles, was quieter.)
Gfs stated msg center thing would be back in about a week and is a quick install...about 10 days later got a call and it was in and I went up the next day for quick install and that it was.
I did notice oil was spilled on passenger side of exterior and lightly wiped all over hood, then I looked and a bunch of oil was gathered where wiper comes out for headlight.
I think prices were reasonable and gfs is honest and I'm sure we will be buying car/s there again.
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The service was good BUT the rate was outrageous ! I would like to have more done on the car BUT not at $100.00 per hour ! I clicked no below only because of the rate. I will be back but only in emergencies. Sorry.
John A. | |
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Fairly Good.
Unfortunate about not having the correct oil filter. Otherwise it was a very positive experience. Thanks for keeping me updated and being honest. I appreciated it. - Review by DemandForce.comFeedback from Shop Owner:
Unfortunately they used the filter for a very short period of time. I typically stock every filter for Mini's and have since added this one. I did supply the customer with a loaner and we're extremely sorry for the inconvenience. Thanks for being understanding and I assure you, it won't happen again! | |
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HONESTY & PROFESSIONALISM AT IT'S BEST!!
As always - I have to hold my breath for the bad news. Just never know what might be found during my service visits. With the exception of a pricey spark plug scare all went well. I couldn't give five stars because when I made the appointment I stated that I needed new wipers (twice) and had to go without my car an extra day because the wipers had to ordered. The guys have always been very professional & friendly and that is what will keep me as a loyal customer!! - Review by DemandForce.comFeedback from Shop Owner:
Ana, We're constantly working on improving our scheduling and repair times and will try harder! I have also ordered those wipers for stock so we won't run into that problem again :) Thank you again for your business. | |
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Porsche 968 Repair
Staff was friendly and very accomodating. Shop and waiting area was clean and comfortable. The only negative I had, was that I thought the labor price was a little high for my repair. I think it should have been around $60 less.
Hydraulic Clutch hose was replaced and system was bleed to remove air. - Review by DemandForce.com | |
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Lots of work done
They were very helpful explaining the work needed on my car. I LOVE being able to get the quote through email. - Review by DemandForce.com | |
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thanks, guys
Thanks for the work done--inspection, oil change, minor adjustments. She looks great. - Review by DemandForce.com | |
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Always Professional...
I bought my Saab here in 2008 and have utilized them for service multiple times (in combination with Swedish Auto in Syracuse, NY, whom I also recommend). The service was always top notch and professional, the staff always friendly and willing to help explain an issue. One issue- ordered wrong tires for my car and didn't replace or give me a break when the mistake was discovered. - Review by DemandForce.com | |
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Nice service, terrible investment.
So I finance my first car threw GFS. Very excited, I bought a 2005 Saab 9-2x. With in the first month I had to replace a fuel line. Couple months later (after warranty) My engine went which was an $5000 investment and had to replace the clutch . Woot woot. Sense then (which has only been 6 months I've had to replace power steering pump and lines, alternator, breaks and rotors. So for having the car for 8 months I've put in an additional 6000$ My overall experience was just a disappointment and a money pit with regrets. But hoping I can just pay it off before something else goes wrong! | |
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I value their professionalism and expertise!
they are the best when it comes to maintanence of volkswagens. They are familiar with the product and fix it right the first time. IF they are a little more expensive than the place down the street then so be it. I think that they are worth it! i value high quality customer service as much as getting a good price. | |
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Staff is always very friendly and helpful. Service is always good and thurough. Never had a bad experience | |
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very professional
enjoyed the "homey" atmosphere and personal attention
took the time to get my old jag to it's best - Review by DemandForce.com | |
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good job
Yes I would come back, you guys did a swell job even AFTER the job was done. - Review by DemandForce.com | |
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Volvo Turbo
Good response. Wish there could be more discount of labor rates and "overhead" charges on large jobs - Review by DemandForce.com | |
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Ford Expedition brake work
Overall, good job on the truck. Thank you for working with me a little on price, and for the quote on other work. Also good job on recommendations for fixing back window defroster. One item: I was surprised at the price when invoice was printed. It would help to have communication along the way letting me know that all four brakes (pads and discs) had to be replaced. I really didn't know this until I picked up the truck. - Review by DemandForce.com | |
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Fair Service and Quality at Geneva Foreign and Sports
I bought a used car from Geneva Foreign and Sports. They treated me pretty well but the car had several problems that cropped up immediately after I bought it including two oil leaks. The steering pulls heavily to the right but they could not find the cause. There are noises that concern me but they seem unable to recognize them. However, when I take it in for work they have been fair in their charges. - Review by DemandForce.com | |
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Stash Volvo
Some miscommunication to start with, but as always, the customer service at GFS is great. Thanks for the work. I'd like to schedule an appointment this week to take care of the driver front wheel bearing. - Review by DemandForce.com | |
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our forester
buying the vehicle went smooth, the salesman was good at what he does.when i bought the vehicle back , service manager was polite and helpful,the work got done pretty quick and the bumper looks great.also stood behind their vehicle and replaced a sensor when the check engine light came on, free. - Review by DemandForce.com | |
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Service for Audi
Everyone was very professional. They provided Rental at no charge. (Advertisements plastered on car).
I was treated fairly and would recommend them. - Review by DemandForce.com | |
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Nice Doing Business With Real "Car Guys"
This family has been in the business of selling and servicing high quality cars for many years. When we were in the market for a vehicle I shopped a little to see what type of car we wanted and once we narrowed it down to a 2-3 year old BMW the choice of dealer was easy. Their reputation speaks for its self.
Local - Strong Reputation - Pleaseant People --- Made the choice easy - Review by DemandForce.com | |
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service 2005 x5
everything was performed as expected. Ken looked for ways to save me money and he got the brake switch covered by the warranty company. Actions like this is why I drive the extra distance to come to you. Also you had a loaner ready for me.
Thanks,
Paul - Review by DemandForce.com | |
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Always a good experience. I appreciate
Thank you.
Always a good experience. I appreciate that you take care to keep me updated on any issues with my vehicle, provide service ASAP and always have a positive attitude toward your customers.
Thank you. - Review by DemandForce.com | |
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The service at GFS goes above and...
The service at GFS goes above and beyond. While your average repair shop would start asking nosy questions about the multiple dead hookers in the trunk, GFS kindly disposed of the bodies and didn't charge extra. - Review by DemandForce.com | |
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As usual, we are very satisfied with the service and professionalism. It is nice to have the peace of mind knowing that our vehicle will always be properly cared for whether the repair/service involves a major collision or a minor brake adjustment | |
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2002 S40 axle half
Your work was very well done. And went the added distance with recommendations to help ensure complete satisfaction. - Review by DemandForce.com | |
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And then some...
Went in for a busted tail light. Had only called the night before and they were able to see first thing in the AM the next day. After I was done I had mentioned I would be back next month for an inspection and they volunteered to go ahead and take it back right then and there to get it done. Thanks for going above and beyond... - Review by DemandForce.com | |
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Excellent Turn Around Time
The check engine light came on in my Saab so I drove it to GFS. They diagnosed a faulty sensor, and within an hour had replaced it and changed the oil. The oil change was quite expensive so I may not ask them to do that in the future. However, the extended warranty on the Saab covered the sensor repair, so the visit was fast and mostly pain-free costwise. - Review by DemandForce.comFeedback from Shop Owner:
Thank you Vicki! | |
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Repair after warrenty
They were great, my check engine light came on a couple weeks AFTER my 30 day warrenty expired - they had the car in twice to determine the problem, had to order parts and did not charge me! How many dealerships treat their customers that way? Not many I would highly recommend and we'll definitly buy another here! - Review by DemandForce.com | |
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Untitled
Thanks for providing service on a moment's notice Tuesday. Very helpful to me with the crazy schedule I have at this time! - Review by DemandForce.com | |
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Very good job
I had my vehicle in for body work from a recent colision. The work was done in a timely manner. And the staff was courteous and it was nice to see they washed and detailed my vehicle before it was delivered back to me. I will return for future maintenance and repairs if needed - Review by DemandForce.com | |
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GREAT SERVICE
I EVEN RECOMMENDED GENEVA FOREIGN AND SPORTS TO MY BROTHER AND SISTER IN LAW AND THEY BOUGHT A VOLVO THAT THEY TRUELY ENJOY AND THEY TO ARE PLEASED WITH THE SERVICE DEPT. JIM FROM BEVERLY MA. HIGHLY RECOMMEND. - Review by DemandForce.com | |
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Great Experience
I couldn not have asked for a better experience. Chris did a fantastic job repairing the bumper on the Jag (aka Peggy), it looks brand new. I was worried that I was going to have to take the car to the closest Jaguar dealer in Rochester for routine service. Not so. I am gald I found you guys. We will certainly be back to leave the car in your capable hands for future work. - Review by DemandForce.com | |
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you guys are absolutely thee best!
MY car was fixed perfect, the turn aroind on the work was fast, and i will be back. Thanks Ken - Review by DemandForce.com | |
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X5
Service was good. Please let me know when the parts come in and a loaner car is available.
Thanks,
Paul - Review by DemandForce.com | |
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super friendly
always happy to do business with gfs .. both dans jay an ken along with the whole crew r super friendly !. the workmanship of the mechanics is great .. the bodywork department is quality all the way .. both cars i have r taken care of like they were owned by who works on them there .. with pride an appreciation of detail.. i would highly recommend any of the services from sales maintenance an repair to body work. all while feelin u r super speical .. try them .. i am sure u will have the same great experience - Review by DemandForce.com | |
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oil change
Quick and very professional services from everyone at Geneva Foreign & Sports. Thank you. - Review by DemandForce.com | |
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My Repairs At Geneva Foreign & Sports
Dan&Jay:Thanks for a great job.Check engine lite is off and Volvo running great.Thanks,
John - Review by DemandForce.com | |
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Cynthia W.
Jun 13th, 2011 | |
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tires & timing belt
My 2002 Volvo had a dangerously bald tire; GFS checked the car thoroughly and noted the timing belt was about to break. While I don't enjoy expensive repairs, I am grateful for the care and excellent service they consistently provide. - Review by DemandForce.com | |
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kia inspection
excellent customer satisfaction.....didn't replace brake linings even tho my wife thought they might be needed...honest people - Review by DemandForce.com | |
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Service experience with GFS
Very Happy with the service. My appointment was kept, and the maintenance issues with my vehicle were dealt with in a timely manner while I waited. Will return for continued service on all my vehicles - Review by DemandForce.com | |
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Customer Satisfaction
Great group of people at Geneva Foreign & Sports. I've purchased my vehicle and serviced it there and I have always left very satisfied and comfortable that my vehicle was in good hands. I would highly recommend them if your looking for a vehicle or service. - Review by DemandForce.com | |
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very pleasant
Great service and great ambiance. Thank you! - Review by DemandForce.com | |
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Completely happy
Excellent customer service,friendly, caring. - Review by DemandForce.com | |
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Michael M.
Feb 19th, 2011 | |
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GFS ordered accessories for two different Volvod we own. They were efficient andeconomical.
We have been purchasing autos (we're now up to number five) from GFS for more than 12 years. Their inventory is good, their prices are generally excellent, and they are a pleasure to do business with. I recommend them highly - Review by DemandForce.com | |
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Oil Change/Brake Work
Staff is always professional and personable. Dexter is one of the best customer service supervisors that I have seen. +++ - Review by DemandForce.com | |
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very professional
I was well informed of car problems and cost of repairs. Quick service. - Review by DemandForce.com | |
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no AC
Surprised! When I stopped to make an appointment they took it right in. I was on my way in 45 minutes!
Thanks | |
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Michael M.
Apr 10th, 2013 | |
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Great service, reasonable prices, professional attitude!
Geneva Foreign and Sports does a great job of dealing with the service needs of my Volvos. They are always able to acquire hard-to-find parts, and their prices are very reasonable (especially compared to the Volvo dealers!). They are very good about providing a loaner car if one is needed. The facility is very clean, and their service personnel are professional and personable. The service is another reason why I have been buying cars at GFS for over 20 years! | |
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Excellent
I had several issues with my 2002 BMW X5, and the service group was extremely professional and courteous. Due to level of diagnostic work that had to be done, I experienced something I have never experienced in my life time. The Service Mgr told me he wanted to me to drive my car for a few days to make sure everything was working as expected, then call him back to negotiate the final invoice, being totally apologetic for the time it took for my car to get repaired. I not only paid the invoice in full in recognition of the level of service I received, I will be going back for any future service. | |
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Professional with expertize and courtesy and treat women with respect
I took my Jetta 2005 to Geneva Foreign and Sports because I was sick and tired of the service at the dealership in Ithaca. It was like night and day. The front desk people are kind, listen carefully, explain clearly what is wrong (or not) with the car. They thoroughly inspected my car and told me what needed to be done and which pieces I needed to do now and which could wait.
As a woman, I felt that they explained things to me clearly without the usual condescension or hogwash that many places use. Their quote for a large job was 20% cheaper than the dealership and they fit me in at my convenience.
Most of all, you can just tell that this place knows what it means to offer good service. Both times I have been there, the waiting room was full of local people who asked after the folks that worked there and there was a convivial atmosphere of contented customers.
The Ithaca dealership gives you free ice cream and water bottles but keeps you waiting for hours, doesn't pick up the phone when you call, spins you a line as often as not, misdiagnoses the problem and charges you mightily for it all. I prefer a place that knows what they are doing, treats you courteously, gets the job done when they say they will and fixes the problem. Beats the free ice cream cone any time. I will definitely use them again and feel grateful to have them in my neck of the woods. | |
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Excellent
These guys were fuking fantastic!!! | |
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very helpful--especially when my husband's truck wouldn't start | |
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Fast, professional and pleasant
My recent visit to GFS service was quick and painless. I had a small service issue with my new Volvo. I called and was prompted to bring my car in the morning. By 2:00 I was called to say it was ready. There's a great team of professionals that handle your needs. It's efficient, courteous and clean. A great combo! Thanks for making it easy! | |
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Easy...as always
Thank you GFS for the reminder that my oil change was due. As always the process was seamless and smooth. Your friendly and helpful staff made things happen on my schedule without any interruption to my daily routine. Thank you again and thanks in advance for my next reminder!! | |
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Great visit as always. Never had any negative issues.
Ken by far is the best service person I have come across. I ave owned a BMW for over a decade and have been to many shops over the years. I only go to your facility now after getting the service I receive from ken. | |
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1st class service
I am a long time (30 +yrs), repeat customer and will remain so. GFS. is professional, reliable, trustworthy and competent. I've driven Porsche, Audi, Volvo, Mercedes and GFS. takes great care of my needs. Thank You. | |
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problem diagnosed quickly
The problem was diagnosed quickly and parts ordered immediately, my car is a new Saab 9-5 and I 'm confident that anything can be fixed by Geneva Foreign & Sports since Saab went bankrupt. A convenient loaner was provided and the repair performed as soon as the parts arrived. | |
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Excellent Service
I never write reviews unless I'm 100% satisfied that a company has gone above and beyond in providing excellent service from start to finish. This is the only place I trust that I will receive honest and professional service every single time. Not only is the work on my car great, but so is the customer service. Everyone is very friendly and very helpful and always pleasant from the moment you walk in the door until you drive away. This is the only place I'd recommend to friends and family and the only place I'd take my car even though it's a 45 minute drive away. | |
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Excellence is always pleasant
It is always nice to have expectations exceeded and service that is timely! | |
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Valentine W.
Sep 22nd, 2013 | |
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Helpful and honest
All employees at GFS are polite, helpful, honest and personable. | |
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friendly and quick service, will bring my car back and tell friend. | |
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Valentine W.
Nov 1st, 2013 | |
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highly recommended
All the staff are courteous and accommodating. Mechanics are knowledgeable and very helpful. This is the only repair facility I have ever dealt with that promptly gives me written estimates for future recommended or inquired-about work, and they always honor those estimates. How can I go anywhere else? | |
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Exceptional Service
After taking my car to the dealer for service, the dealer showed me the computer diagnostic and estimated the repairs to be far beyond what I could afford or what my car was worth.I then took it to GFS for a second opinion. The GFS diagnostic computers showed the same errors but the folks at GFS said that the errors may have a single underlying cause which could be repaired at a much lower cost. GFS then systematically traced the mechanical failures and meticulously repaired exactly what was needed step by step. They even found problems missed by the dealer over years of service. After completing their work, GFS towed my car back to me at no charge. The result is that my car is now running better than ever and I saved thousands of dollars. I cannot recommend GFS more highly. Their knowledge, skill, and service are exceptional. GFS saved my car. | |
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Absolute perfection. Never have had less than 5 star service all around. You guys are great!
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Best
Dan/Jay,
It has been a while since I brought my car in for service so I wasn't sure about the reception I would receive. I was very pleased with the courtesy, professionalism, and concern for the customer I experienced. Your new service rep Brad was very helpful. He gave me an accurate quote and kept cost of maintenance repairs within reason. He obviously had my best interest in mind which I appreciated. Not only that, but you folks also honored the discount coupon I presented and inspected my vehicle free of charge. It's hard to find a customer oriented dealership such as yours. Thanks very much. Great job. I'll definitely be back!!
Regards,
David | |
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Very friendly, great job done by all, excellent communication from Brad and Ken. I have an older model BMW and there was an incorrect part on it that had to be replaced, they had a challenge to find the right part but never gave up until it was right.Car runs better than ever.Facility is clean, orderly, and well stocked. Full service, tires, they got it all. | |
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Inspection
I received a call from the Service Manager (Ken) that my wife's car(05 BMW X5) was due for an inspection this month. During the appointment they gave me a loaner to use and found that the vehicle needed brakes all the way around, had a bad tie-rod, and a grounding issue with the passenger tail light. All was complete that day upon my return. Service is always done with quality. | |
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Best shop in the northeast! | |
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Stewart P.
Dec 22nd, 2013 | |
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Routine service done quickly --as usual.
Came up for a routine oil change and brake pad check, and summer/winter tire switch. I expected some 'trouble' because of a persistent little oil drip on my driveway. No worries: Needed new oil drain plug/gasket, brake pads still have 1/3 life. Good to go ... | |
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Excellent service
The gentlemen at GF&S have always been polite, informative and willing to help. I feel very comfortable bringing my car to them. It is great to have such an excellent facility close to home. | |
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Excellent
I am so glad to have found such a high quality service shop for my Audi. Prior to finding Geneva Foreign & Sports, I had nothing but problems with the dealership in Syracuse. Now I know the quality of care I receive is excellent. The staff are all knowledgable and gracious. I highly recommend Geneva Foreign & Sports. - Review by DemandForce.com | |
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Geoffrey S.
Jan 13th, 2011 | |
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Great customer service in the car biz? YES!
I had a very good experience with the folks at GFS. In the span of about 3 months I bought a 2003 Volvo, got rear-ended by a big SUV, had the body shop do an excellent job repairing it, and visited a couple of times to find and ultimately fix a minor but annoying vibration. Through it all the staff was friendly and patient, and stood behind the vehicle I purchased beyond my expectations. They are not close to my home, about a 45 minute drive, but well worth the time. I will continue to do business with them and would not hesitate to buy another car from them. - Review by DemandForce.com | |
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Exceptional Service
Fantastic! squessed me in without advance notice, was in and out in an hour to my great relief. Thank You. | |
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Cynthia W.
May 27th, 2013 | |
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attention to detail
While I wasn't excited about being told I had to replace a ball joint and tires (I went in for an oil change) I was happy that GFS has my safety as a top priority and alerted me to the dangerous conditions I had been driving under. Everyone there knows my car and takes special care of her, and that's well worth the unanticipated expenses. | |
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William M.
May 27th, 2013 | |
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Really well done!!!
Truck is only a 08 but getting to look pretty nasty. These guys put on a new exhaust and touched the rust. It looks better than the day it was new! | |
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Geneva Foreign & Sports has renewed my faith in auto dealerships they have been extremely responsive to take care of the small issues we have experienced with the purchase of my daughters Saab, i cannot say enough about the friendly and genuine people we have met there. My next auto purchase will be with them !! Thanks to Katie, Jamie, Dan, Dan Sr, and Russ for the great customer care!!!!! | |
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Great First Experience
Dan and the team at Geneva Foreign Sports quickly diagnosed the issue with my wifes Mercedes and proactively had the part ordered and ready for my approval to install.
We will return for additional service or repairs in the future. Also I will shop their used inventory the next time I am in the market for a vehicle. | |
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Stewart P.
Jun 12th, 2013 | |
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Nice job keeping my 2008 Mercedes E550 in shape.
Came in at 8:15 am for winter/summer wheel exchange, NYS inspection, replace wipers and order a replacement for a corroded heated windshield washer nozzle . Also wanted to check out some front end faint clunk noises over "big" bumps, and to check for any computer code/faults (GFS has all that diagnostic equipment for my MB) such as for the driver's side door handle whose keyless open button has stopped working (common on this MB E-series). As usual the GFS folks went out of their way to explain the details of what needed fixing/servicing now vs at the next oil change (i.e., brake pads getting thin), and what we should defer to later. The faint clunk seems to be from a sway bar bushing that is starting to wear slightly but since it's not a safety issue, they recommended letting it wear some more to be sure it's really the culprit.
Did I mention I was in at 8:15 and out by 10:30 am? | |
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Valentine W.
Jun 18th, 2013 | |
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Always trust the experts.
Had to have my 240 wagon assessed for repairs. The job was thorough and professional. Should have bought my vehicle from GF&S rather than another dealer. Live and learn. | |
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Friendly & Caring
I was fairly impressed with these guys when I bought my care but their kindness during a major repair has definitely earned them a halo. Great place full of caring people and Excellent service. - Review by DemandForce.com | |
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Excellent Work!
Dan & Crew helped me with numerous problems my volvo was having. I anticipated the work to take a week and they had it back it two days. That was fast! The invoice was fair as well. Thanks Dan! I will definitely be back to you the next time my car acts up on me.
Thanks,
Mike Diamonds - Review by DemandForce.com | |
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Victoria J.
Feb 2nd, 2011 | |
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repair angels
My windshield wipers died and I was a stranded visitors to the area, headed back home in snow on a Friday afternoon. Your dealership replaced the wiper motor and transformer and got me back on the road. - Review by DemandForce.com | |
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Volvo Repair
Very knowledgeable and courteous staff. Why go anywhere else? - Review by DemandForce.com | |
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Excellent Service
Thanks for always being there for me. My Saab is always serviced in a timely manner and everyone at GFS is always courteous and helpful. Thanks guys! - Review by DemandForce.com | |
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Scheduled Maintenance MB & additional items found
My primary contact is Ken - he is a great communicator and has very high integrity. He is an asset to your business. I believe-based on two MB maintenance visits that the support staff/tecnicians are of very good quality. I seldom provide feedback on surveys, however, my two visits with problems that involved knowledge and technology combined is evident in your business - although I believe that your pricing structure is High but reasonable considering reinvestment in people and technology if and only if that continues. Please realize that I harder than average on grading. I have been a customer for 2 months and have already refered associates to your maintenance department. - Review by DemandForce.com | |
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Consummate professionals
Every part of the Geneva Foreign and Sports customer experience shows complete professionalism by all the staff--informative, clear, courteous, helpful; the quality of the work completed is second to none. - Review by DemandForce.com | |
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Excellent
Dan, George and Ken were all wonderful to me each time I called about my car (and it was often due to insurance difficulties resulting from a collision) - Dan was especially helpful when my car had brake issues AFTER it had been at the shop for over a month because of all the insurance issues I had to deal with! - Review by DemandForce.com | |
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Wonderful Service
The staff at Geneva Foreign & Sports was great to deal with, My vehicle was fixed properly and was done when promised. - Review by DemandForce.com | |
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A++ Collision Repair
Having been in the automobile field for many years, and even today in my new field, I often hear people say 'once a car has been in an accident, it is never the same'. Bull Crap! All that means to me is that the car was not fixed at Geneva Foreign & Sports Collision shop.
Fortunately for me, I have been a customer of yours since my introduction to your shop, while working for a Rochester car dealer, over 20 years ago. I have had the unfortunate experience, not usually of my own doing, of getting to know some of your team members on a first name basis by constantly needing the services you supply.
I picked up my 2006 Cadillac Escalade this past weekend and took it for a ride and it was every bit as good as it was when I first bought it years ago. I have 84k plus miles on it and my goal, if other people stop thinking that I am a target, is to drive it to 250k plus miles. It has been in your shop three times now since I have owned it, twice in the last 4-5 months, since the Cadillac dealership closed.
I wanted to commend you and your team for jobs well done. I am always pleased with the results of your work. The car always drives and runs as good as it looks when I get it back from you. The attention to details and great customer service your team offers from Dan on down does not go un-appreciated. You offer the type of customer service in your field I strive to offer in mine and I know it's not always easy to do so.
George was outstanding this last time. His attention to de - Review by DemandForce.com | |
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Check Engine Light Fix
Quick service, got me in the day after my engine light came on. fixed under warranty. they were a bit slow in calling me back with an appoinment time. i actually had to call back once i didnt hear from them when i was supposed to. other than that, everything went well. - Review by DemandForce.com | |
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Good Service
Great service, family-like atmosphere, smells more like a fine-dining restaurant than a garage. You guys rock! - Review by DemandForce.com | |
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BOUGHT OUTBACK IMPREZA
AWESOME STAFF-CLEAN CAR, VERY SHARP. - Review by DemandForce.com | |
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Outstanding work was done on my BMW. It looks like brand new again.
I really appreciated how clean my car was returned to me when the job was done. It is impossible to tell what part was replaced on exterior and that I was even in an accident. My car feels exactly when I first brought it home new from the dealer. I would refer this collision work to anyone even though I live quite a far distance from Geneva, NY. - Review by DemandForce.com | |
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Friendly, Relaxed, Professional
The only other experience I have had of this caliber was with my Benz. The boys at Geneva Sports are every bit as pleasant and thorough to deal with as the 'Benz' guys. The atmosphere is relaxing and the work is completed quickly at a reasonable rate. - Review by DemandForce.com | |
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Ms.
Great customer service. Very satisfied with timeliness and courteous behavior - Review by DemandForce.com | |
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Service above and beyond
You guys are phenominal you fixed my son's door, delivered a part, and Eric from PY is one hell of a fine young man and a gentleman. I called today to leave a note for Ken - my email has been down for 2 days so I am just now seeing this. - Review by DemandForce.com | |
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Oil change and rumbling from rear tires?
Very pleased with service. Ken made me feel quite at home while waiting for the service to be comleted, and the mechanic who serviced my MB did a very nice job looking the car over, and we even went on a brief road trip to access the issue. Although I did not get his nome, he occupies the furthest bay from the service counter. - Review by DemandForce.com | |
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Great sevrice.... Beautiful Cars
Fantastic service. They put the car on the lift and I was able to inspect it for rust. Amazing knowledge of Saabs! - Review by DemandForce.com | |
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Said I would be treated like family
and I was. And by the by, in this case, it was a very good thing. Deeply knowleadgable, thorough and just great people. - Review by DemandForce.com | |
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Volvo Family of Three
Truly a one start to finish in total care of your specialty automobile. Your voice is heard & acted upon regarding any and all concerns however slight. Personal contact with the affluent owners and or service staff rates consumer friendly, taking away the mandatory service fee's from other car & service dealers. At Geneva Foreign & Sports, 110 % is the expectations of the FitzGerald's and Staff! - Review by DemandForce.com | |
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Top Notch Professional & Freindly Service
Truly surprised and impressed with every aspect of my car buying experience!! - Review by DemandForce.com | |
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outstanding service
Thanks for getting my truck in so quickly and thanks for catching that disgusting air filter. Service was top-notch as always! - Review by DemandForce.com | |
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4 Runner repairs went perfect
My 2004 Toyota 4 runner with 162,000 miles on it had an air conditioner (told the compresher was shot) problem and the rear suspension was inoperable. Dorschel wanted 3,800 to replace the entire rear suspension system. Geneva fixed it for under $1,000- its been working fine for the last 8 days. Geneva fixed the A?C with some new piping--so I saved on that too.
So far a great experience. - Review by DemandForce.com | |
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Excellent Customer Service
Professional, expert service and attention to details like calling customers by first name upon entrance made my first time to this garage a good experience. My car was repaired promptly and I will definitely be a repeat customer. - Review by DemandForce.com | |
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Volvo Repair
Geneva provided excellent service with competitive pricing for the recent repair of my 2003 S60 Volvo. I needed a replacement cylinder for the ignition key. They needed to order the part which arrived within 4 days. After I arrived for my appointment I stayed in their comfortable waiting area. The job was done in approximately 2 hours, although my stay lasted an additional 2 hours due to a unrelated problem with the air conditioning unit. I appreciated the frequent updates on the repairs and found the experience relatively agreeable and painless. - Review by DemandForce.com | |
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2000 XJ8 Jaguar owner
Great experience from start to finish. Friendly and knowledgable staff. Great facility. Timely service at a reasonable price. Worth the travel from Buffalo to have work done on the vehicle! - Review by DemandForce.com | |
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Thanks...
The Saab is running fine now... thanks for getting me in so quickly... and, as always, for doing such good work at a very reasonable price... George
I found the part that I need to get my air back up and running... ( Car Stuff .. http://www.car-stuff.com/store/?N=11624+4294963364+1558+11921+7338 )This makes the repair more affordable at the moment. Is it something I could install myself? How much of a job is it to remove the glove-box? I would probably do better to get the part and call you for an appointment. - Review by DemandForce.com | |
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Gretchen S.
Jul 8th, 2011 | |
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Worked with me without pressuring me
It was nice to have them help b/c I felt they were able to work with me and did not pressure me into a vehicle. I took it to an independent mechanic and then Geneva Foreign and Sports worked on the vehicle before I purchased it. I guess I will see how the car does and then most likely take it to them for major repairs (I live about 1.5 hours away) - Review by DemandForce.com | |
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Professional, Proactive & Family Owned
The techs at GFS are some of the best I have ever seen. There is nothing they can't fix and fix well. Concerned about cost? In my experiences they make every effort to be cost effective and rational when it comes to spending the customers money. Unlike many fixit shops, they really care about you and your car. - Review by DemandForce.com | |
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Inspection
As usual, service was prompt, friendly, helpful, and effective. Geneva Foreign & Sports is my first choice for automobile maintenance. - Review by DemandForce.comFeedback from Shop Owner:
Thank you Anne! | |
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You guys are the best. It's always a pleasure coming over to your beautiful store!!!
Your service is great and I got the car back in less than an hour. Thank you so much.
Patti - Review by DemandForce.com | |
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Wu-Hoo
Over time I've realized that when it comes to cars and maintenance, you get what you pay for. I've been going to GFS for four years and they've always been professional, explained where my money is going and honest. A few times things took longer than expected and told but it was always my choice to wait on site. I live 45 minutes from Geneva and the drive and wait is always worth the time. GFS puts care and attention into their business and attitude so I feel comfortable believing they do the same for my vehicle. - Review by DemandForce.com | |
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Interesting
Completed taskssssssss in sufficient time . Resolved issues. - Review by DemandForce.com | |
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Cynthia B.
Jun 14th, 2011 | |
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Excellent Service
I purchased my vehicle after my car was totalled, and Geneva Foriegn & Sports worked with me and even held my car with a small deposit as I awaited insurance company pay-out. Since the purchase anytime I have had a question or needed service they were always there with polite and professional responses. My next purchase will be from this dealership again,even though I live more than 60 miles away. Talk about service after sale, You get it here. - Review by DemandForce.com | |
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car service
Service as always was great. Everyone was polite and made you feel comfortable. Price was good. - Review by DemandForce.com | |
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Good Price and Quick Service
After driving six hours on our vacation, the turbocharger on our car was failing. One call to Geneva Foreign and we were set - they took care of the repair quickly, including getting a used part, and arranged for a discounted rental car. Thanks to these folks, our vacation was still a success despite a major car problem and the car was ready to go for the trip home - no problems.
Thanks very much. - Review by DemandForce.com | |
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No complaints as usual, thanks.
Thanks again, as usual there are no issues. - Review by DemandForce.com | |
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Excellent
I have been a customer for over 11 years and 6 cars. The people are excellent. The service is excellent. I have been 100% satisfied. - Review by DemandForce.com | |
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Sebastiano L.
Aug 17th, 2011 | |
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Wheel blocked
Great service!! Fast, reliable, professional... - Review by DemandForce.com | |
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Jessica R.
Aug 10th, 2011 | |
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service quality
Always great! They know what they are doing and I trust them. I won't ever go anywhere else!!!!!!!!!!!!!!!!!!! - Review by DemandForce.com | |
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Cynthia W.
Jan 20th, 2012 | |
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fixed headlight
awesome! Thanks so much for the we-can-do-this-right-away service! - Review by DemandForce.com | |
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friendly and fast
The mechanics zipped through all the little fixes my car needed and even gave me lunch! - Review by DemandForce.com | |
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Very nice, thorough, and professional
I have gone to them before and will again. They always provide great service, and let me know about upcoming problems. I'm very happy with their work - Review by DemandForce.com | |
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routine service
very good, complete service. all of my questions were answered. - Review by DemandForce.com | |
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Nothing less than Professional!
The honesty conveyed through all staff was greatly appreciated. The recommended service restored the vehicle to maximum performance. Never was unecessary service even suggested. - Review by DemandForce.com | |
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People you can trust!
My husband and I have been customers of Geneva Foreign & Sports for many.many years. We have great trust in the ability of the staff to diagnose our problems and resolve them at reasonable costs. Courtesy is a priority here.
Prior to discovering GFS. we had some jarring incidents, and felt we were overcharged and the victims of shoddy work. In all the years we have been with Geneva Foreign and Sports we have never had that problem.
You can trust Geneva Foreign and Sports to explain the problem and do the job right the first time.... no smoke and mirrors here! - Review by DemandForce.com | |
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Phenomenal Service A+++
I have owned many cars in my life and I have had hundreds of services. I only wish that I had found Geneva Foreign & Sports earlier in my life. The years would have been so much simpler. Finally a shop that I can trust to service my car, fix it properly and promptly. The work on my BMW 745 was perfect. You fixed it correctly the first time and for much less than I was quoted by the BMW dealership. Bravo gentleman. Expect my family and myself having all of our services performed at your facility. - Review by DemandForce.com | |
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Thaks for your always kind attention...
Although the air conditioning still isn't running, the $140 I spent for a replacement climate control head for my Saab was well worth it.... given the high prices for new parts from the dealership ($920). I appreciate your willingness to talk to the mechanic here in Syracuse to help resolve the problem and save me a little time and money. I have never been disappointed or felt pressured in any way in the times you've helped me. Your expertise is always helpful... have you thought of starting an NPR radio show? (Ooops, well anyway, you are my "Car Guys".) - Review by DemandForce.com | |
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Geoffrey S.
May 27th, 2011 | |
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Great experience
Brakes, AC, and undercarriage "clunk" all fixed right the first time. Fast and reasonable. - Review by DemandForce.com | |
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GENEVA FOREIGN&SPORTS
HIGHLY RECOMMENDED,REPAIRED RIGHT THE FIRST TIME WITH NO SURPRISES. - Review by DemandForce.com | |
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Consistent and quality workmanship & service.
Always a great experience! Ken is particularly helpful. - Review by DemandForce.com | |
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Always a terrific experience
I have bought two cars from GFS and have all three of my current vehicles serviced there. As far as I am concerned GFS is the ONLY game in town - Review by DemandForce.com | |
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Best Car Shop EVER!
I always love bringing my car to Geneva Foreign & Sports because the people are always so nice and they don't try to rip me off, which is especially helpful since I'm a college student. I'm graduating this year and may have a job in Kansas, and I'm actually sad because that means I won't be able to take my Saab to them! :(
IF you ever need any repairs with your car, go to Geneva Foreign and Sports! They're awesome and their waiting area is the best, replete with friendly dogs, yummy candy, and a place to sit and work on laptops if necessary. - Review by DemandForce.com | |
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Purchased my third car from Geneva Foreign & Sports
I just purchased my third car from Geneva Foreign & Sports. They have great cars, service and sales.
If you are looking for a great selection of used cars, low key and low pressure sales this is the place. - Review by DemandForce.com | |
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Service
My service of May 9, 2011 was performed expeditiously, very carefully and, in a nutshell, it was excellent in all respects. - Review by DemandForce.com | |
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Service review
As always, top notch service, great work performed, timely and to spec. - Review by DemandForce.com | |
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Service
Never have a problem getting my car in for service, GREAT! - Review by DemandForce.com | |
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MS
As always service was excellent was invited to share lunch while waiting for car, everyone is polite and courteous.. - Review by DemandForce.com | |
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Sebastiano L.
May 7th, 2011 | |
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Sensor change
Great, as usual !!!!!!! You could not expect anything less. - Review by DemandForce.com | |
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Fast and accurate repairs
Great experience as always. Repairs done quickly and properly the first time is your hallmark. Loaner vehicles for extended repairs is a HUGE benefit! One big reason why I remain a loyal customer. Keep up the great work.
BTW- my wife was very impressed with your facility- it was her first visit. - Review by DemandForce.com | |
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Great start to our relationship
You met or exceeded all my expectations. All work was done as quoted, on time, and the vehicle was in excellent condition when I picked it up. Keep it up and you'll have a customer for life. - Review by DemandForce.com | |
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92 saab turbo header pipe
Great job, the csr is running much better! Thank you! - Review by DemandForce.com | |
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Great service as usual
Have been a customer since 98' and as usual they got the repairs done right, on time, and what was quoted dead on. The quality of service is always the best. - Review by DemandForce.com | |
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mini cooper seervice
excellent service. everyone was wonderful - Review by DemandForce.com | |
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Tow, alternator, and various body work
Service was excellent as well as the workmanship.
I continue to be very impressed with customer service and the quality of services offered. - Review by DemandForce.com | |
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Ken
Phenominal customer assistance provided in service dept - Review by DemandForce.com | |
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Service with a smile
Your the best!! I'll be back. - Review by DemandForce.com | |
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Top Shelf Service!!!
The people at GFS continue to amaze me. This is not Uncle Tommy's fix it shop. They are on the ball, know their cars and their parts. They invest in the best machines and training. The body shop is also excellent.
They can do it all and do it very very well. Highly recommended! - Review by DemandForce.com | |
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Great Service!
Tomorrow will be two weeks since you serviced my car, and so far, so good----no lights, no problems with shifting, all is well. I'm hoping it is fixed once and for all and I don't have to worry about this any longer. Thanks for your great service.
Linda Quackenbush (and Hal, too) - Review by DemandForce.com | |
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Excellent Service and Very Speedy!
Had car problems, sent flatbed immediately and got my car all fixed up. Great place! - Review by DemandForce.com | |
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You are the best
You guys always take care of me. I trust you.
Carolyn (not Caroline) - Review by DemandForce.com | |
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The Best!
The staff at Geneva Foreign and Sports is always ready to accommodate me in any way they can. They are friendly, polite and run a first class operation. Thanks Guys! - Review by DemandForce.com | |
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Service
Service is great! Very knowledgable with Saab's which is what I own. - Review by DemandForce.com | |
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in to buy a part
got a tip and help also, perfect service - Review by DemandForce.com | |
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Wonderful Experience
Jay at Geneva Foreign and Sports was wonderful to work with. Buying a car was never easier. - Review by DemandForce.com | |
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Quick, great service as usual!
As usual, a small problem fixed quickly at a fair price while we waited. Thanks guys. - Review by DemandForce.com | |
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Our trip was saved!
On our way to New Hampshire to see our grandson's soccer game. The Saab just wasn't running right so we left the Thruway headed straight for the GF&S repair shop. Even though it was a busy day, the shop diagnose the problem, made the repair & had us on the way in an hour!
Made it to the match just in time; thank you!!! - Review by DemandForce.com | |
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LOND-DISTANCE HELP
GF&S PROVIDED PROMPT, COURTEOUS & PROFESSIONAL HELP IN ASSISTING MY COLLEGE-STUDENT DAUGHTER TOW, DIAGNOSE & FIX HER OLDER SAAB THAT BROKE DOWN IN COLLEGE CAMPUS; AS A PARENT RESIDING 4 PLUS HOURS AWAY I FOUND THIS SHOP BEYOND COMPARE - DID ALL COMMUNICATIONS VIA E-MAIL & PHONE - MOST STRUCK BY THEIR ATTENTIVENESS TO A PARENT'S ANXIETY BEING SO FAR AWAY - THEY CLEARILY SAID WHAT THEY COULD DO & WHEN THEY COULD DO IT - AN EXCELLENT EXAMPLE OF DELIVERING ON THEIR PROMISES - AND EXCEEDING MY EXPECTAIONS - GREATLY APPRECIATED. - Review by DemandForce.com | |
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Sebastiano L.
Sep 23rd, 2011 | |
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Oil change and inspection
You guys did a great job as usual!!!!! - Review by DemandForce.com | |
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What a professional team!
My most recent visit to GFS was as usual outstanding. Dan and the entire service team were warm, friendly and courteous. I have purchased my last two vehicles from GFS and have recommended them to everyone I know. They provide Top Notch customer service from the coffee and snacks to the decor of their waiting room. Great people and a great asset to the community. Jay will help with financing and anything else you may need. Thank You! - Review by DemandForce.com | |
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The best experience EVER with a car dealer
I can not say enough about my wonderful experience with the staff at Geneva Foreign & Sports...Ken went out of his way manys times to take care of me and provided a truly surprising experience after purchasing a car there. THANK YOU all so much for the top notch customer care!!!! I was truly impressed!!! - Review by DemandForce.com | |
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New Customer
When my son's Mercedes needed brake attention, I took it to a Chevrolet Dealer who basically knew nothing about foreign cars. I felt uneasy about the repairs they suggested so I called Geneva Foreign and Sports. I had a great experience here. What I liked best is they did not make unnecessary repairs. I would definitely recommend Geneva Foreign and Sports to my friends and will definitely be going back! - Review by DemandForce.com | |
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78 280sl
My car always presents a challenge, Euro model, and the guys worked the issues and delivered quality work, thanks. - Review by DemandForce.com | |
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Volvo/Xemodex Throttle body
Once again everyone was great at GFS! I dropped the car off 3 days before a scheduled surgery and picked it shortly after the car was finished. Everything is good again; thanks to all who helped at GFS. - Review by DemandForce.com | |
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Mrs. Tonia Long
Dear Gentlemen,
My experience at GF & S was excellent! The service was performed in a professional and tmely manner at a competitive price. And it was a nice change of pace to walk into an office that resembles an exclusive hotel lobbey, rater than a car shop! The license plate covers you put on the van were a nice touch, too! Thanks a million! - Review by DemandForce.com | |
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Outstanding Service
After taking my car to two dealers and being told there was no problem, it was Geneva Foreign and Sports that identified the two rear broken springs (!). They replaced them quickly and the car rides better without the springing noise. Dan is exceptionally knowledgeable about foreign cars and their issues. - Review by DemandForce.com | |
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Jennifer L.
Jan 27th, 2012 | |
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Another repair
I can always rely on the honest responses to my questions,and never feel stupid when car issues come up. Thanks Geneva Sports! - Review by DemandForce.com | |
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Excellent
Service was excellent as always. Staff is professional. I recommend this business to all my friends! - Review by DemandForce.com | |
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I will never go anywhere else...Geneva Foreign is the best
Cant ask for a better car buying experience especially when your going foreign.I bought my saab here and will never go to another dealership for purchasing,service maintanence..they have it all and you get more for what you pay for! There aren't many car dealerships that you can walk into feeling comfortable and at eaze with 100 percent confidence that whatever brings you here will be taken care of with no hassles attached. Always look forward to getting an oil change to grab a good cup of coffee shoot the breeze with the guys and visit the pups never worry when it comes to my car because I got them thanks Dan,Jay,Ken,Poppa Dan,Jeff and crew your honestly and truely the BEST! - Review by DemandForce.comFeedback from Shop Owner:
Thank you Jess! | |
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quick service
service was fast and efficient. There was no pressure of paying for more services like other locations do. Thank you. - Review by DemandForce.com | |
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HIGHEST MARKS
Yesterday my check engine light warned me of a problem. I called GFS and was reassured that it was OK to continue my trip. On the way home I stopped off at GFS where, while I had a cup of coffee and some cookies, your efficient workers replaced the thermostat and sent me on my way. It's that kind of service that produces all those smiles in your waiting room. - Review by DemandForce.com | |
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Expectations exceeded.
How many times have you taken your car in for service and it's fixed perfectly the 1st time AND ahead of schedule? It never happened to me before now. GFS was all over my truck issues and took care of it quick. I sound like a commercial but if you have not given them a try, your missing out. They can fix everything. - Review by DemandForce.com | |
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Great Service
I have consistently found that Geneva Foreign and Sports has efficient and knowledgeable service. My first choice for service, especially when the problem seems a little tricky. - Review by DemandForce.com | |
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jump start and install a new battery
They were very efficient and timely. I would definitely recommend them. - Review by DemandForce.com | |
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Corinne O.
Dec 31st, 2011 | |
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Exceptional service
Exceptional service! very thorough and professional. I would highly recommend them to friends and family. We were planning to sell our BMW, but after GFS fixed our car, it looks and runs so nice, we may decide to keep it a littler longer. - Review by DemandForce.com | |
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Valentine W.
Dec 30th, 2011 | |
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service as it should be
This is the only repair facility that has been mistake-free for us. They know their stuff, are completely professional, and have the mechanic who is working on your vehicle take the time to show you what needs to be done now, as well as future repairs. I have complete confidence in them and recommend them without reservation. - Review by DemandForce.com | |
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They fixed a problem in 1 day that the dealer could not fix in weeks.
Countless trips to the dealer trying to fix my Volvo's electrical issue was horrific. Someone suggested I try GFS. So I did. I dropped the car off and they had it fixed in a day. No more issues. They said the repair was a simple fix of a known Volvo issue. These guys obviously know their cars. Highly recommended! - Review by DemandForce.com | |
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2004 Passat with a lot of problems
I took my car in to get the flex pipes fixed and had the car fully checked over to see if anything else needed to be replaced or repaired. It turned out that one of the spark plugs was misfiring as well as a few other minor things. To do all of this work it took the mechanics at Foreign and Sport one weekend. As well as this speedy service everything was fairly priced and the service was excellent. - Review by DemandForce.com | |
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Excellent, efficient service with no hassle. Great!
If you are interested in finding a reliable, efficient car repair center, you cannot do better than to put yourself into the hands of the people at Geneva Foreign Sports. Cars are mysterious entities to many of us, so it's easy to feel vulnerable. Trust me on this--the people at GFS are honest and informed.....they answer your questions frankly, and help you to understand their recommendations.
Quality work and courteous service. EXCELLENT! - Review by DemandForce.com | |
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SRS light was on
Did not have apt. but was promptly served.
Problem was resolved
Very nice facility.
Very good experience - Review by DemandForce.com | |
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Saab 95 work done
GFS took me in next day and fixed all the major issues with my Saab 95 (1999). Even with almost 180K miles on it, I still like the way it runs and looks. - Review by DemandForce.com | |
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Another terrific experience
Once again, GFS was there when I needed them. My truck died at a local shopping center -- just a bad battery, but I didn't know that for sure. GFS had someone with me in the parking lot within 10 minutes. An hour later, all systems were tested and a new battery installed. THANKS! - Review by DemandForce.com | |
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Oil change and tire rotation
Five stars all the way! I enjoy my visits to GFS. I feel like home at your place. - Review by DemandForce.com | |
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Always perfect service
Did not have any appointment, called from the road and was told "Just Stop By" and we take care of you and the car.
Needed a new wheel bearing, which was fixed in one hour. GREAT SERVICE GFS. - Review by DemandForce.com | |
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seat belt
I had a little problem left over from when I bought my car a few months ago. They'd already tried to fix it but it didn't take. They got me right in and fixed it with no problem about it being past the warranty period. Fast and friendly too. - Review by DemandForce.com | |
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service for mini cooper
excellent service. courteous staff. very easy to make an appointment - Review by DemandForce.com | |
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Bernard W.
Mar 12th, 2012 | |
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Wonderful service.
Great service and accommodation. You guys are the greatest.
Dale Wakley - Review by DemandForce.comFeedback from Shop Owner:
Thank you Dale! | |
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XC70 (2005) Volvo
Thank you for the excellent service on the volvo alarm siern. The service was done in a professional way. I will continue to use Geneva Foreign & Sports for our volvo's. - Review by DemandForce.comFeedback from Shop Owner:
Thanks Frank, I am glad that we took care of you and you're happy. | |
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review
See you when the AW TDI needs service. Moe N. - Review by DemandForce.com | |
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Awesome Car Buying Experience
Jay and the team really took care of me. 1st class service. Made it really easy with excellent communication and incredible service. - Review by DemandForce.com | |
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They even fed me lunch!
Great People and great atmosphere. Ken, Dan and the mechanic were fair and informative concerning both my old Saabs.
Kudos to you all and thanks for the lunch.
Ed Ober
Corning, NY - Review by DemandForce.com | |
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Outstanding
The more I do business with these folks the more I will do business with these folks! - Review by DemandForce.com | |
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Sales and service
Service is top notch as usual. Every time time I am there to have service or repairs done they are on it quickly and get it done right. Staff is very friendly and trained very well. Been going there for years and will continue to do so. - Review by DemandForce.com | |
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%^$#*ing AWESOME!
I was in a hurry, and there was a lot wrong with the car. The guys got the job done when they said they would and within budget. I literally picked up the car from GFS and drove it out of town...over 1000 miles. Not a single issue. Perfect. Awesome. - Review by DemandForce.com | |
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Great service, thanks guys
Thanks again for helping out on my latest service call. You guys do a nice job. - Review by DemandForce.com | |
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Vovlo maintainence
GFS did an excellent job of addressing the concerns I had. They picked up my car and provided a loaner within two hours of me calling and took the time to pinpoint the problem and fix it. - Review by DemandForce.com | |
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Theresa S.
May 11th, 2012 | |
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i love you guys
great service, great looking, great guys!!! - Review by DemandForce.com | |
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vintage car redo
under the hood fire caused extensive damage,plus much body work and complete painting was necessary. Various internal work and mechanical repairs,that had been needed were completed at the same time. The car looks great and was done to my satisfaction. - Review by DemandForce.com | |
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WANT GREAT SERVICE GO TO GENEVA FOREIGN &SPORTS GARAGE
FRIENDLY PEOPLE GREAT PRICES TIPS ON WHICH PRODUCTS TO BUY SERVICE DONE ON TIME THEY GO THE EXTRA MILE TO SATISFY YOU - Review by DemandForce.com | |
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Regular Service
As usual my car was serviced quickly and efficiently. I always feel welcomed and valued. - Review by DemandForce.com | |
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Always helpful and friendly
Just had an inspection done, but as always, everyone was so friendly and it is comfy just to hang out and wait for the car. - Review by DemandForce.com | |
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Friendly, honest and very competent service on my 2008 E550 Mercedes Benz
What I like is that, apart from knowing my car really well, GFS often volunteers to show me in their shop (clean and well outfitted), what part needs to be replaced and how the part is coupled to others in the catalog, particularly when a repair is complex. Needless to say, such experiences are confidence building and just the opposite of how most high-end car dealers treat you. In fact, in my first service experience with them, GFS cleaned up what had all the earmarks of a botched repair job by a downstate Mercedes Benz dealer. That speaks for itself. - Review by DemandForce.com | |
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Great experience. One stop professional work.
Excellent customer service, great work, timely, and always professional. - Review by DemandForce.com | |
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Spectacular
How does one shop have so much expertice? I've never seen it before anywhere else. Whatever I need done they have someone to do it. And do it right! - Review by DemandForce.com | |
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Repair
Always a good experience taking my car to GF&S. - Review by DemandForce.com | |
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Saab Parts
Stopped by to pick up a cornering light and lens for our Saab wagon! Our order was ready, so after a quick look around the lot (we always look at the cars!) we were on our way!! - Review by DemandForce.com | |
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Porsche 911 Service
Geneva Foreign took the time to carefully examine and diagnose a vehicle I had purchased from an out-of-state dealer. Geneva provided outstanding customer service and very good communication throughout the process. I was comfortable that the repairs were being completed by knowledgeable and skilled technicians and that is extremely important to me.
Nice clean facilities; friendly staff; e-mail invoices; online scheduling -- a big "Thumbs Up" from me.
If you have a Porsche this is an excellent service location. - Review by DemandForce.com | |
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The best seen to date.
They keep my old BMW in top condition and safe for the road. They treat me like I am family.
I have been a customer for five years.
I highly recommend. Deb - Review by DemandForce.comFeedback from Shop Owner:
Thank you Debbie! | |
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Service on our S80
Excellant service on our car. I would take my auto there again. - Review by DemandForce.com | |
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5 Star as usual
As always, everything was excellent. - Review by DemandForce.com | |
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absolutley excellent
They bent over backwards to make sure the repair was taken care of and did it under the warranty They were great - Review by DemandForce.com | |
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Excellent Work on Import
GFS did a great job servicing my Saab. They fixed the problems I observed and did a thorough check on everything. They even identified a couple of issues that I wasn't aware of and took care of them, too. I would definitely return if I needed service work. Thanks. - Review by DemandForce.com | |
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Such a great experience
They were friendly, helpful, and finished the repair very quickly. - Review by DemandForce.com | |
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volvo service
Solid and reliable service on my '99 S70. Restored the car competantly after an accident and also provided drop off services when I originally shipped my car from the West Coast. Good support overall. - Review by DemandForce.com | |
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Saab Service
Great service/repair on my antenna. Diagnosis was quick and accurate. Once the part arrived the repair was made in short order. The $50.00 Gift Card was added incentive to bring the car in for service.
Good to see Dan & Jay. Thanks very much. - Review by DemandForce.com | |
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Oiil Change
I was in and out in less than a half hour. I was greeted by Jay, Dan,Ken and Keeley. Beautiful surroundings and great staff!
Thank you for always being there for me. - Review by DemandForce.com | |
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Thank you
Great service and recommend any euro cars to head down to Geneva foreign and sports. - Review by DemandForce.com | |
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Outstanding
As usual, GFS delivered. Repairs were completed efficiently , on time, and at a fair price. This is NORMAL performance at GFS and the reason I recommend this friendly garage to all my friends. - Review by DemandForce.com | |
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Excellent Care
Geneva Foreign got me in quickly for an appointment with my 2006 Mercedes E350. All work was more than satisfactory and my bill was less than I expected. Great team, great service. - Review by DemandForce.com | |
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These guys accomplished what the...
These guys accomplished what the Porsche dealer told me was impossible.
Could not be happier! - Review by DemandForce.com | |
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problem solved
As always they found and fixed the problem in a timely and reasonable way. That is why I go to them when something is wrong with my car. It is fixed right every time. - Review by DemandForce.com | |
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2008 Volvo S60 Ignition switch replacement
They were very professional and worked to meet my needs. They were friendly and understanding. - Review by DemandForce.com | |
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purchase and service
purchased vehicle sept 2012. entire experience including financing was fantastic. subsequent service was great. this is a great run business. - Review by DemandForce.com | |
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Oil Change & General Maintenance
A Class Act as Always! - Review by DemandForce.com | |
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Great Folks, Know Their Cars
Very well run operations with smart, knowledgable people and a comfortable atmosphere. - Review by DemandForce.com | |
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Service
Everything was great. Thanks for the ease in appt making. - Review by DemandForce.com | |
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Better than sex!
My experience was better than sex on the beach with a stranger! - Review by DemandForce.com | |
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Christopher S.
Oct 22nd, 2012 | |
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Great expierience as always, will
Great expierience as always, will keep coming here as its worth the 60mi drive every time. It's nice to know that my vehicle is in good hands! - Review by DemandForce.com | |
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Very good SERVICE!!!!!!!
Very good SERVICE!!!!!!! - Review by DemandForce.com | |
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Like a new car
Went in to get struts. Done in hours. Car is wonderful. Drives perfectly and it's a 1998!
While there, these folks give coffee and make sure you are as comfortable as possible and we had some kickin' chili out back! THEY PROVIDED LUNCH! Fabulous experience. These guys are the best. - Review by DemandForce.com | |
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Great service
Everybody was friendly, Great service! Understanding, courtesy car available. Wow what a relief. Great experience. - Review by DemandForce.com | |
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Excellent repairs
As always when one of the cars has a problem they figure it out right away and get it taken care of. The staff is friendly and very professional. The repairs and service is spot on. - Review by DemandForce.comFeedback from Shop Owner:
Thank you Mark! Always a pleasure! | |
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Valentine W.
Aug 20th, 2012 | |
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Wonderful
Excellent, personal service. Nice to have accurate estimates on work to be done. - Review by DemandForce.com | |
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Great to have Saturday hours
Glad you have Saturday hours. I called on Friday and was able to get the car in for an oil change 1st thing Saturday AM. Thanks for the quick service. - Review by DemandForce.com | |
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Prompt, expert service
Performed routine service (oil change and tire rotation) promptly. I also asked to have convertible top drains cleaned out. Service team knew exactly what was required and why the drains needed to be cleaned out. I was impressed with the level of understanding of my vehicle despite the fact that it is not a commonly seen model. - Review by DemandForce.com | |
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Oil change -
Dropped the car off came back a couple hours and it was done. The car was clean, no grease on the rugs as when we go other places. Thank you very much. It is always nice to come to GFS as it is a beautiful facility. - Review by DemandForce.com | |
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Amazing service
Jesus is amazing. A wonderful fabricationist! He was professional and just all around fabulous! - Review by DemandForce.com | |
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Again... Amazing Service.
I get this monster inside me when my car makes a strange noise or something drops off it... Instantly I am transformed into the ugliest of ugly.
Geneva Foreign Sports - cures my ugly. Fast, friendly, GFS goes above and beyond. From coffee to the lovely patter of the resident 4-legged 'greeters' - GFS is a class act. Customers are KING &/or QUEEN.
I give 'em two Yehaws, 4 whoopies and 8 high-5s! - Review by DemandForce.com | |
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Great service & sales for 25+ years
Dan Fitzgerald, Jr. and his brother James, are carrying on the tradition of excellence begun by Dan Sr. 25+/- years ago I bought a 1980 MGB from GFS when it was still located on Routes 5&20 (Beans Hill) in Geneva. Recently I had both my MINI Cooper and my 1964 MGB serviced at GFS. The service and personal attention exceded my expectations and I highly recommend Geneva Foreign & Sports for any of the services they provide. - Review by DemandForce.com | |
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mystery noise
Thankyou to the crew at GFS!!!
We had a noise that I chalked up to a bad tire, and after messing around with rotation etc. I took it to GFS for their input. After driving it they concluded that it sounded like a bad wheel bearing, so I set up an appointment to have the drivers side replaced. Well....they got into it and found that it was NOT the wheel bearing! I REALLY appreciate the fact that they didn't sell me something I didn't need and they were great to deal with in everyway.
Thanks guys!! We'll be back for sure! - Review by DemandForce.com | |
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Retired, new customer, Volvo owner
Excellent service; timely, considerate, and rotated tires without expecting it. Thank you. Only a short wait and back on the road. - Review by DemandForce.com | |
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First time, lifetime
It was recommended by a colleague that GFS was a good place to take our Saab. With this being the first time we needed service since aquiring it, we wanted a non-dealer option that would do the work well and be resonable. That was definately the case! Ken and Dan were extremely helpful and curtious, making sure that all of our questions were answered. Altough it's a 45 minute drive for us, we will certainly be going back. They have earned a new customer in us. Thanks you GFS for giving us that piece of mind. - Review by DemandForce.com | |
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Excellent service
As always, excellent service, good workmanship and willingness to work with with you. - Review by DemandForce.com | |
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No one does it better than GFS
Took the Volvo S70 in for inspection. Needed a couple of things, was going to bring the car back but their great customer service enabled us to wait out the repair while eating breakfast downtown. Never treated so well by a care repair company. NEVER! Well done. You guys are great. - Review by DemandForce.com | |
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Treat you Like Family There
I have been a 3 year loyal customer after buying my 04 Saab at GFA. I have always been treated with the utmost respect and a friendly welcome each time I return. One just doesn't find independent dealers that aren't pushy in anyway, and offer professional,honest,quality,friendly service. 5 stars to GFA in what they bring to their loyal and new customers. - Review by DemandForce.com | |
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Service provided by GFS was excellent.
Service provided by GFS was excellent. They were helpful in determining the cause of my problem and handling the warranty claim to have it repaired. - Review by DemandForce.com | |
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EXTRAORDINARY SERVICE!
While traveling from Brockport, NY to Montreal, Canada, we stopped at the Clifton Springs rest stop on the thruway. I was driving my Dad's Ford Escape with my dad and my husband was following in our vehicle. My husband noticed, while driving behind us, that one tire needed air. When he went to put air in, he discovered that the stem was all the way out on the tire. It was losing air, so he quickly put the cap back on which slowed down the air loss. There was enough air in the tire that we could make it off the thruway to a repair shop. I called AAA and they directed us to Geneva Foreign & Sports on Rt 14, just off the thruway. We made it to Geneva Foreign & Sport. When we walked in distraught from our tire problem, you could feel right away that this was not an ordinary dealership. The customers waiting reassured us that we had come to the right place. They were right! The staff was WONDERFUL! They helped us right away and we were back on the road in no time! They did not charge us a dime for their excellent service. A huge THANK YOU to everyone at Geneva Foreign & Sport for all you did for us. - Review by DemandForce.com | |
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I always have a wonderful experience...
I always have a wonderful experience at Geneva Foreign & Sports. The people that work there are warm, genuine and very friendly. The service is great and they always take the extra initiative to give your car a full check up so you know what you may need in the future, etc. Great and easy customer experience! - Review by DemandForce.com | |
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As usual, great service and reasonably...
As usual, great service and reasonably priced. The only place I will have my Volvo serviced at. - Review by DemandForce.com | |
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Really quick and well done. They...
Really quick and well done. They found a problem I had not noticed and it really saved me from trouble on a long trip we were leaving for in a couple days. Recommended! - Review by DemandForce.com | |
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Could not ask for better service!
Could not ask for better service! - Review by DemandForce.com | |
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Great folks who go above and beyond.
Great folks who go above and beyond. Only shop I have ever felt comfortable recommending to friends, let alone going to myself.
Don't cheap out with your car. Cheap parts and un-knowledgable mechanics cost more in the long run, not to mention the headache caused by chasing a symptom by throwing money at it rather than getting it right the first time. - Review by DemandForce.com | |
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I brought my 2000 xc70 in for an...
I brought my 2000 xc70 in for an oil change and the mechanic spotted an issue with my brakes. Instead of just telling me how much I would need to pay to fix it, Dan took me into the garage and had the mechanic explain and show what happened and what it should look like.
GFS had the parts in stock and was able to start the repair immediately.
Since they knew I hadn't planned on staying all afternoon, they offered a car to my wife and I so we could pass the time at the outlet malls. When we declined, we were offered lunch which they had just grilled. We were comfortable in the lobby, the car was fixed up and is running great, the cost was cheaper than it would have been anywhere else and the yellow lab, Keelie (sp) kept us company the whole time we were waiting.
This was another excellent experience at Geneva Foreign and Sports and it is the reason we have purchased both our Volvos through Geneva and will continue to. - Review by DemandForce.com | |
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Great Service, Explained what the...
Great Service, Explained what the problem was in terms you can understand... - Review by DemandForce.com | |
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It was fucking spectacular!
It was fucking spectacular! - Review by DemandForce.com | |
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Absolutely spectacular!!!! These...
Absolutely spectacular!!!!
These people got the job done like no one else could! They made it all come together. Period. - Review by DemandForce.com | |
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work was done on time and correctly.
work was done on time and correctly. - Review by DemandForce.com | |
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We had to have our car towed in...
We had to have our car towed in and it was worked on immediately and back to us a day later. I am very pleased with the work that was done. - Review by DemandForce.com | |
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Fantastic customer service, all...
Fantastic customer service, all work done to satisfaction. - Review by DemandForce.com | |
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Great service; friendly, comfortable...
Great service; friendly, comfortable environment. - Review by DemandForce.com | |
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I did not have a scheduled appointment...
I did not have a scheduled appointment but GFP was able to give me a "that day" time. My car was repaired and back on the road within 2 hours which I think was fantastic service. I am a repeat customer and will continue to be. - Review by DemandForce.com | |
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In addition to the warm, friendly,
I unequivocally recommend Geneva Foreign & Sports for both service and sales to all who have experienced the relatively cold and impersonal, not to mention, over priced experience of dealing with the the so called "big city" car dealers .
In addition to the warm, friendly, and family like atmosphere that I have always experienced in dealing with the staff, I am particularly impressed with technical and diagonistic expertise of D. Fitzgerald who although he has an engineering degree from the University of Rochester, has chosen to do what he loves doing best, working with people and utilizing his keen logical/mathmetical intellect to solve the mechanical problems he deals with and solves five and a half days a week.
I unequivocally recommend Geneva Foreign & Sports for both service and sales to all who have experienced the relatively cold and impersonal, not to mention, over priced experience of dealing with the the so called "big city" car dealers . - Review by DemandForce.com | |
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Doesnt matter how many questions...
Doesnt matter how many questions I have about my car they are always helpful and curtiuos. - Review by DemandForce.com | |
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Thank you for taking good care...
Thank you for taking good care of my car. Your dogs are very friendly. I shall return when the oil needs a change. : ) - Review by DemandForce.com | |
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To whom it may concern-
I recently had the pleasure of purchasing a Volvo XC 70 from Geneva Foreign Auto & Sports. The transaction itself was refreshing and unhassled. Everything up front. While deliberating my choice of vehicles, Jay, the owner used the phrase "I assure you" more than once in an attempt to remove any doubts I had about my choices. After driving the vehicle for a few days, I discovered some things about the car that needed attention. Some small. Some not so small. (most of these were intermittent and difficult to catch on initial inspection) When I brought these to his attention, he offered without hesitation to provide me with a loaner car for however long it took them to rectify the issues. A few days later I received a call telling me that I could come to get my car. I half expected to be presented with a bill for something. Surprise! $0! The car needed a new transfer case$$$$$ among other things. A man of his word. If this is any indication of their business philosophy, then it will not be the last vehicle I will purchase from them.
Sincerely,
Steve Duhaime...
To whom it may concern-
I recently had the pleasure of purchasing a Volvo XC 70 from Geneva Foreign Auto & Sports. The transaction itself was refreshing and unhassled. Everything up front. While deliberating my choice of vehicles, Jay, the owner used the phrase "I assure you" more than once in an attempt to remove any doubts I had about my choices. After driving the vehicle for a few days, I discovered some things about the car that needed attention. Some small. Some not so small. (most of these were intermittent and difficult to catch on initial inspection) When I brought these to his attention, he offered without hesitation to provide me with a loaner car for however long it took them to rectify the issues. A few days later I received a call telling me that I could come to get my car. I half expected to be presented with a bill for something. Surprise! $0! The car needed a new transfer case$$$$$ among other things. A man of his word. If this is any indication of their business philosophy, then it will not be the last vehicle I will purchase from them.
Sincerely,
Steve Duhaime - Review by DemandForce.com | |
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1) your service and attention to
2) you may be perceived as being expensive. whatever, I strongly feel that I get great service and I trust your recommendations. If you are expensive I have been willing to pay for the satisfaction that the job was done right the first time!! no regrets.
1) your service and attention to detail outstanding. your service and service dept. personnel make me feel like I'm very important to your business.
2) you may be perceived as being expensive. whatever, I strongly feel that I get great service and I trust your recommendations. If you are expensive I have been willing to pay for the satisfaction that the job was done right the first time!! no regrets. - Review by DemandForce.com | |
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Changing summer tires to snow tires...
Changing summer tires to snow tires was undertaken rapidly and with no charge - Review by DemandForce.com | |
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Roberta H.
Dec 13th, 2012 | |
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I work in Dansville but live in...
I work in Dansville but live in Avon and can only get there on Saturdays now, so I'm grateful they can still do my oil changes on that day! - Review by DemandForce.com | |
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Charles K.
Jan 19th, 2013 | |
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I have been using Geneva Foreign and Sports for the repair of my vehicles for about a year now. I have consistently encountered a professional service department. They have my records for both vehicles available and do everything thoroughly and well. I especially appreciate the effort made to explain any problems with my cars completely so that I understand why repairs are necessary. | |
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Only shop I've ever trusted
I'm a VERY particular person, and also rather skeptical. I usually do my own repairs, even engine replacement, transmission rebuild, etcetera. However, my current living arrangement and work situation makes it very difficult to work on my car. I gave Geneva Foreign and Sport a shot in a particularly desperate moment, and I am glad I did.
One experience in a nutshell: they diagnosed an internal transmission issue that the dealer (as a second opinion) told me was bogus. I took the tranny out myself and took it over there to "call them out" so to speak. They were friendly and patient with me. They took a look right away, confirmed their diagnosis, and brought me in to see myself. I felt a bit like a schmuck, but was completely satisfied. They won my trust and my business.
Don't take work elsewhere because their labor rate may not be the cheapest in town; they are true professionals who get work done quickly. I'd much rather pay $100/hour for one hour of labor than $75/hour for two hours, only for the symptoms to persist, and have to go back and pay for two more hours to finally fix it. I'd recommend Geneva Foreign and Sport to anyone. | |
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everything fixed as promised. always great sevice | |
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All work completed on time in a workmanship like manner
Called on a Thursday to mount 4 new tires and alignment. Accommodated in schedule the next da.y Alignment looked problematic because adjustment bolts were frozen. Honda Dealer wanted to replace parts. Geneva, using Inductive heating technology, freed up adjustment bolts and accomplished task at far lower cost. | |
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Two Wows, 5 Yippees, and a couple of Yehaws to Dan and Ken and the gang!!
Once again, GFS has utterly blown us away with the outstanding customer service and professional service. It's their 'norm'. It's a pleasure to do business with a company consummately devoted to their customers.
Our cars are 'aged' a '96 and a '98 and GFS keeps them going!
Well done.
Again.
Diana and George | |
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These guys are nothing short of
These guys are nothing short of spectacular! - Review by DemandForce.com | |
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They are the best people to work
They are the best people to work with. - Review by DemandForce.com | |
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Fast and dependable service
Fast and dependable service - Review by DemandForce.com | |
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I'm always very happy with the
I'm always very happy with the throughness with which GFS does the required work and checks out my vehicles. - Review by DemandForce.com | |
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Ongoing lock issue
We were having an ongoing lock issue with our 2003 BMW 330xi. It had been back to the dealership several times. Each time the staff was friendly, courteous, and professional. They seemed just as eager to fix the problem as we were. Finally, before our trip to VA for Thanksgiving, they solved the issue and we haven't had a problem since. I do not fault the service department or the mechanics, as electrical problems are difficult to diagnose, and intermittent ones like ours was are nearly impossible. Through their perseverance and patience, they found the problem, fixed it, and gained a happy customer. - Review by DemandForce.com | |
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Richard K.
Nov 30th, 2012 | |
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Check engine light
Very pleased with the service as always! Would not trust my SAAB with anyone else! - Review by DemandForce.com | |
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leaky 2011 Saab 9-5
we were treated very friendly and courteous...the work was done to my satisfaction and in very reasonable time...thanks for letting me smash up the loaner...glad I was in a Volvo if it had to happen! I will recommend your service to my Saab and Volvo friends.
Thanks again
Frank Bocek - Review by DemandForce.com | |
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Great People and Service
This has been a wonderful experience . So nice to see people who care. - Review by DemandForce.com | |
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