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A number service and friendliness. This visit was no different from many over the pass 18 years. Service second to none. Prices mash with the market. Quotes are always dead on. If i need to get a tire aired up i know the service will be the same as if i were putting on four new tires. Great place for all your tire auto needs. | |
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The Very Best! Since my knowledge of auto repair is minimal, I depend greatly on Garrett's Tire and Auto Center. Most of my contact is with Tyler, however I have come to trust the mechanics to take care of my car as if it were their own. I've gone to the Dearlerships and Walmart auto shops in the past and would choose Garrett's over those others every time. Very thankful that through another satisfied customer I found Garrett's to take care of my auto repair and tire needs. | |
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PURCHASING NEW TIRES LES IS A GREAT GUY WITH A FANTASTIC ATTITUDE, NOT TO MENTION A GREAT SENSE OF HUMOR. HE IS VERY INFORMATIVE EVEN THOUGH IT SEEMS TO BE A VERY BUSY PLACE. HE TOOK THE TIME TO ASSIST US IN ANSWERING OUR QUESTIONS, BEING VERY CORDIAL, AND MAKING US FEEL COMFORTABLE. WE WILL BE RETURNING FOR MORE SERVICES TO OUR VEHICLE. THANKS, LES!!!!! | |
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LES YOU DID A WONDERFUL JOB SELLING MY HUSBAND A I 4 NEW TIRES. HOPE ALL IS WELL WITH YOUR 3 DOXIES. MY 2 BOYS ARE GREAT! THEY KEEP ME GOING HA HA! | |
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Change out tire. I showed up just a little before closing time with a damaged tire. I had run into a curb and cut my tire very badly.
I shouldn't have been driving with it. I was very please that they had my size tire in stock and would work a little late to
make sure I had a new tire put on and was able safely drive my car again. | |
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good service, bad prices I went to buy 4 tires and get an alignment . Over the phone, Tyler said that it was going to be about $460 installed for the tires and the alignment was $50 but he could knock off about $15 for me. When I actually went in, they charged me $556 + tax for the tires and $74 + tax for the alignment. I couldn't remember the numbers he told me over the phone, so I didn't say anything about it. Don't know if i'll be going back for anything but the tire rotations. He said that the tire rotations are free because they come with my tires, but I think that's hardly worth the price. | |
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Completely satisfied Once again I was completely satisfied with the service I received from Tyler and the crew. Tyler is alway looking for ways to save me a buck and is always easy to work with. | |
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Very Pleased I was very pleased with the service I received. I will definitely take my vehicle to this shop again when it needs repairs and would highly recommend it. | |
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you all did a great job. helped me out on short notice. Thanks
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Darlene T.
Mar 23rd, 2013 | |
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I have been in your store twice now, once for new tires and second for an oil change and tire rotation. You guys are second to none in the way that you run your business and treat your customers!
Thank you!!
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Whittle Truck Sales W.
Apr 4th, 2013 | |
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Very good Service is always friendly and personal. I am confident that everything is always done right. | |
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Dewayne H.
Apr 14th, 2013 | |
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tire rotation Great as always Tyler and staff are professional and fast
thanks | |
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Best deal in town with a friendly and professional staff that made me feel as though I was a customer for a long time even though it was my first time there. I needed a new set of tires for my car but I wanted a specific tire. I called 4 of the most well known tire stores in town (Rogers/Bentonville) and most of them were kind and professional but none of them could beat the deals I could get online. While doing my online research Garrett Tire popped up as a service center who could put my online tires on, so I called them. Tyler Casteel answered the phone and right away he knew the tire I wanted and needed and quoted me a good price but not as low as the online price. Tyler then began to explain to me all the details involved with online purchases and the taxes that would be my responsibility as well as how tires purchased through Garrett Tire will be rotated and balanced for the life of the tire. I was so impressed with Tyler and his expertise that I made my decision to purchase from Garrett. Once at the shop I was greeted enthusiastically and they got my car right in. Les Garrett the owner met me in the waiting area and greeted me like a friend and spoke with me for at least 15min or more. Within 45 min my new tires were on my car and I was out the door. I am extremely pleased with my new tires and the service I received at Garrett and would recommend them without any hesitation. Thanks Tyler and Les I appreciate you guys! | |
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Great Quick, Professional, Easy. Delivered the car right to the door. Thanks | |
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Dewayne H.
Apr 25th, 2013 | |
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car auto repairs Awesome,fast, and in a timley manner as always.
Thanks | |
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never any need to go anywhere else! love the service, price and knowledgeable staff! | |
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Great service I received outstanding service. From the time I talked to Tyler Casteel on the phone and got a prompt appointment through the repair of my car everything was done well courteously and professionally. I would recommend Garrett without hesitation
Dan Ferritor | |
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Tire rotation Fast, friendly and efficient. | |
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Excellent Great people, prompt service, customer orientated | |
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always I've been a loyal customer since 1999. I always know what to expect when I arrive. They stand behind what they sell, and they want to do you right. They are focused on customer service, which is the key to any business. | |
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One of the Best I started using Garrett Tire for my company truck but because of their thoroughness and good customer service, I now use them for my personal stuff as well. | |
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great tires I drove my car straight home and my wife drove the car with the new tires on it. She had to make a quick stop and then drive home. She beat me home and was grinning from ear to ear and said call Tyler and tell him that these tires are great. | |
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I am a repeat customer. Nuff said? I also have recommended GARRETT TIRE AND AUTO to my car club. | |
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Russell G.
Jun 26th, 2013 | |
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Tire Rotation I called and scheduled a rotation. They had an empty bay when I got there and I was back on the road in less than 15 minutes. Outstanding service. | |
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Extra Mile I have used Garrett in the past for new truck and car tires, but this time I needed help mounting new tires for my lawnmower. I knew it was a small and odd request, but they stepped up and put them on for me quickly and inexpensivly. Thanks. | |
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I've been very please with your shop and Tyler is very proffessional in every aspect of his work. there is an employee I would pay very well because as far as I'm concerned he is the back bone of the business. PAY HIM MORE! | |
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new tires for my trailer and pack and replace a bearing. As always Garretts tirr filled the needs with good service and professionalismFeedback from Shop Owner: I believe Rodney meant to check that yes he would recommend :) | |
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Best Automotive Business Around Garrett Tire is one of the most professional businesses I've ever had the pleasure to deal with. I drive out of the way just so I can use them for my automotive needs. Tyler Casteel is one of the nicest and most professional businessmen I have ever dealt with. I will continue to use them. | |
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Oil change on Toyota Tercel Tyler and the staff consistently do a good job with maintaining the car. I will continue to use their services and buy products from them in the future. | |
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Dewayne H.
Jul 14th, 2013 | |
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Tyler and his staff are great pople and very professional Thanks so much guys... Great job as always.. | |
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The only place to go for tires This was not my first time at Garrett Tire and it won't be the last. My appointment was for 2PM and they started on my car right on time. I was ready to roll on my four new tires in a hour. When I stop in I am always greeted with a smile and a handshake. All of the technicians I have had dealings with are the consummate professionals. I can't see me going anywhere else for tires. | |
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Terrific service as usual | |
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A+ VERY GOOD SERVICE, EVERY TIME I GET MY AUTO,S WORKED ON. | |
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Thanks a lot for all the on my truck
DanT | |
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You provide excellent auto service. | |
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THIS IS THE BEST AUTO SHOP IN NWA, I WILL TAKE MY VEHICLES TO NO OTHER SHOP | |
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As a woman, it is hard going into a "man's shop" by herself, but both times I have had to go into the shop, I have been made to feel comfortable and respected. I also felt like I was being treated honest and fair. Thank you so much! | |
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Anthony W.
Aug 24th, 2013 | |
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New Tire Put new tires on a used vehicle that is new to me. Did a good job, price was far. No complaints. Will go there again. | |
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Amazing! I love this shop. They're always professional and genuinely care about making sure you're provided the best service possible. I wouldn't take my car anywhere else. | |
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You don If you are looking for someplace you can take your vehicle and trust what they say, then Garrett Tire is the place. I have never been disappointed with the work they have done. Quality work at an honest price. | |
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Great Service I am on my second set of tires from Garrett Tire. I purchased the first set in 2007. I believe the service I received since the purchase contributed to the long wear I got from that first set. They always remind me when it is time for rotation. When ever I drop by I am always greeted with a smile. I would recommend Garrett to anyone who wants great service and a quality product. | |
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Garrett Tire is 100% customer focused and a pleasure to do business with. I would highly recommend Garrett Tire for a variety of tire/wheel service. Their staff takes pride in their work and are very meticulous about the quality of the job performed. Garrett has provided tire service on a variety of vehicles I own from a pick-up truck and BMW sedan to high performance Corvette and BMW. Each experience over many years has been top notch. | |
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Good Experience Les and his crew are very professional and personable. The best thing I ever did was buy the service plan with my new tires. They kept my tires rotated and fixed flats for 40,000 miles. Very worth the price! | |
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Always a great experience!
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Job well done. Very helpfull and courteous
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Great place to service a car.
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another favorable experience with Garrett Tire. Top shelf customer oriented service. | |
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I was happy to have the work done at a place I can trust!
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tires kept going flat Garrett tire is a fast friendly place to have your tires worked on or to get new ones! I was having trouble with 2 tires going flat, turn out they had nails in them! Garrett was fast and friendly with repairing the holes. | |
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The friendly crew at Garrett Tire and Auto provided quick, courteous, and professional service! | |
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New Tires I recently, needed to replace the tires on my 09 Honda Pilot. Was referred to Garrett Tire, by a coworker. Found very reasonable pricing (about $120 less than OEM @ dealer) for the tires that I needed. Was courteously greeted upon arrival for appointment. Actual service only took about 45 minutes. Floor could have used a sweep, with a few potato chips scattered about. Only a concern for me, due to the fact I had my 9 month old daughter with me. Otherwise, very tidy and organized. So far, very happy with this choice for tire service.Feedback from Shop Owner: I noticed those chips too after you left. I cleaned them up after I noticed them. Sorry I didn't catch it sooner since I know how little ones are wanting to put everything they find on the floor in their mouths. Don't forget to let us rotate those new Firestone's for you. Thanks. | |
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My car went to Garret's for a four wheel alignment. I was really impressed when I pick up my vehicle. The service attendant went over the list of services perform and I was surprised when he informed me that after checking my alignment it was determined that no adjustments were needed on the front. As a result he did not charge me. This level of honesty is unusual since most places would have found a way to take your money. By demonstrating this level of honesty, it convinced me that they would also do my work correctly since it showed that operating with the highest level of integrity was a standard part of doing business at Garrett auto. | |
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great service Great service. They take care of you and your auto. If your auto needs something they let you know, if you think it needs something and they find out it doesn't they let you know. They are an honest establishment. | |
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Repairs to hood of car. Many thanks to Tyler and the staff at Garrett Tire and Auto. The hood latch on my son's car broke and they were able to get it fixed very quickly and for a very reasonable price. Great work guys! | |
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Perfect! Garrett Tire Service was professional and easy to work with and extremely fast. The tire prices were very completitive plus they included lifetime rotation. I will be taking our other 2 other vehicles there at some point. All I can say is...great experience. | |
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Great Service Always happy with the service and prices. | |
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Excellent service as always Tyler and his crew always take care of me, my family, and friends. I never need to worry about anything being done that isn't needed. They are very thorough and trustworthy. It's great to have a place where I can drop off the car and know that whatever needs to be done will be done with the utmost care.
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Air, Cabinet filters replaced and oil change. Great service!!! | |
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TIRE ROTATION LOVE GARRETT TIRE! ALWAYS FAST AND FREINDLY SERVICE! | |
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I was referred to Garrett Tire by a co-worker. I called in the morning and they were willing to see within hours of calling them. They called me after they examined the vehicle and informed me what needed to be done and the total cost of the repair. Nothing was done to my car without any consent on my part beforehand. I appreciated that.
We were able to go through my financial options and they provided a way in which for me to pay the repair in a clear and concise manner.
I couldn't be more impressed and pleased with my visit to Garrett Tire. I will definitely be going back there for any of my vehicle needs. | |
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BEST SERVICE EVER BY A MILE, GREAT PEOPLE GREAT MECHANICS AND FAIR PRICES WHAT ELSE CAN YOU ASK FOR, I WOULDN'T GO ANYWHERE ELSE FOR MY CAR NEEDS, I HIGHLY RECOMMENDED | |
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Honest - fare - great service This is the third set if tires I have purchased from Garrett and have.yet to find another whom installs and prices the tires as well. The cars I drive are not normal and Garrett takes care of them like they were their own. I would recommend Garrett for all tires for all cars. | |
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Hi Tyler,
Thanks for you persistence in finding my tires....:)
Happy Holidays....
Alexis | |
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I always have a good experience at Garrett Tires. Tyler is personable and professional and I recommend them frequently to friends. | |
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Great service the best service as always. | |
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Quality Service I received great service when I went in to get my oil changed. I waited a little longer than I would've liked but Tyler is always friendly and helpful. | |
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Excellent We are very satisfied with our new tires and the help we received in determining which type of tires would be best for our needs. We have already told many friends and family that Garrett tires is the best place to purchase new tires! | |
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Great experience, good price, and very helpful Best price in town for the tires I was looking for and the service was above and beyond. I'm very finicky about my car and they not only took very good care of it, but allowed me to hover without getting annoyed. If you need tires I would definitely recommend Garrett Tire!!! | |
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Excellent I have never had a bad experience at Garrett's. Customer Service, Price and professionalism is 1st class. | |
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Outstanding service, as usual
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Jeanette T.
Jan 23rd, 2014 | |
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Great company. Tyler always takes care of us every time | |
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On time, On budget Even though the wrong part was initially shipped to Tyler, he made everything work out. Made sure that I knew the timing of the repair so I could continue to use my "mobile office." Very professional communication. Very Much appreciated! | |
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Tyler ALWAYS goes out of his way to help, with any need or inquiry I may have. He services multiple auto's for us.
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Oil Change I love this place!!! | |
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2002 Dodge Grand Caravan Wonderful service. Honest and quote was to the last penny. No surprises like extra part or taxes! Completed on time and budget - and I was just a walk in- did not have an appointment. | |
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Excellent and Fast I had a great experience. I went in for a flat repair. The tire was ruined. The damage was in the side wall. He showed me the tire and explained why the patch wouldn't hold. He found me another tire for a good price. They also gave me free tire rotation on all tires. | |
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Professional and Friendly..... I have used Garrett Tires since the first opened in the late 70's. Most of my family has also. I have never had bad service or never treated as a stranger. In the most recent years, Tyler has helped me in many ways to understand tires and assisted me in purchasing the right tires for my different vehicles. I think Tyler is very professional and also very friendly. i can assure you if anyone asked me where they could get tires or service for their vehicles, i wouldnt hesitate telling them to call or go see Tyler at Garrett Tire...Thats a big A from me....Steve.F. | |
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I love it! I know I can count on Garret Tire for honest fair recommendations and service. Service is well-managed and quickly accomplished. Keep up the good work! | |
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Jennifer W.
Mar 18th, 2014 | |
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Awesome service! Trying to give them 5 stars but it won't let me! Tyler was very helpful answering any questions I had. I would definitely recommend them to my friends and family! I won't go any where else for my tire or service needs! | |
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Matthew B.
Mar 24th, 2014 | |
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Great service at Garrett tire I have been using Garrett tire for many years now and have never had a problem. From getting new tires to alignments to just fixing a flat, they have always done a great job and I know I can trust they're work! | |
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Work completed on schedule, no surprises. Always professional. Any questions get straight answers w/o any "sales pitch". Competitive pricing & work is completed "right-the-first-time". And yes, I have recommended this shop to family & friends. | |
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Great service I have been using Garrett tires for servicing my car for over 10 years. I have sent many others to Garrett none have been disappointed.
Thank you | |
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Service was great as it always is!!!! | |
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Excellent Service As always the service was outstanding! Everyone is always very polite and friendly and my wait time for service is very reasonable. | |
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Top notch service This is not the first time I have purchased tires from Garrett Tire. All of the other times the service was top notch and this time was no exception. When I got there they were ready for me and got to right to work. The work was done expertly and quickly. I have never had a problem any time I have visited Garrett Tire. They always greet me with a smile and have all the information I need to make a decision. I highly recommend Garrett Tire and Auto Center. | |
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Repair to 2002 gr caravan Outstanding service, diagnosed problem, quoted price. Corrected issue that for years no one else has- not even Dodge dealerships. On time, on budget and fixed issue! Will be back if I have drier repairs! | |
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Best in NWA This is the only place I take my vehicle now. Completely trustworthy individuals and they will try and save you money where they can. Visit them once and you'll never take your vehicle anywhere else either. | |
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Jennifer S.
May 6th, 2014 | |
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Quality work from trusted locally owned shop. Nothing beats the feel of being able to trust your local shop, and feel like you're getting fair prices for great work. | |
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Best Service Advisor * I have used Garrett Tire for 3 sets of tires and several oil changes and other automotive repairs. They are honest and fairly priced. I would highly recommend them to family and friends. Their serviceAdvisor, Tyler is the very best. | |
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Service! Looking for tires and found a great deal and great service at Garrett Tire. Would highly recommend checking with Tyler when you need tires or any other service needed for your auto. | |
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great service i always have a good experence at garrett tire. They go out of there way to make sure the work is right and right the first time. I wood trust this shop to do right for thr right price. i've been going there for 5 years and haven't had a problem . | |
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Reliable I love knowing I can call in needing some type of service and/or having a question and they will answer any questions. Plus just knowing that they know who I am is awesome!! | |
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Fast honest service Garrett tire has Consistently offered fast and honest service. I have been a patron for 10 years and have recommended Garrett to many who are also very satisfied | |
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Great people doing great work I can't say enough good things about the guys at Garrett. Fast, friendly service is what you'll get. I highly recommend Garrett Tire. | |
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First Timer My first visit to Garrett Tire and Auto was a very pleasant experience. They were very polite and had my car in and out for an oil change in 15 min. They were recommended to me by a friend.. I am so pleased, I will do the same.
Dianne | |
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Heather B.
Nov 23rd, 2014 | |
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Catherine Q.
Dec 11th, 2014 | |
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Jackson C.
Dec 14th, 2014 | |
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I love it!
Customer left a review at |
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Great Customer service We have used Garrett Tire Center for several years and have always been treated with outstanding service, we use them for the majority of our auto needs. Great people and even better service. | |
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Great place and great people. I recommend Garrett Tire and Auto Center to anyone who needs tires. Customer service is excellent !!! They will get you the best price on anything you purchase. Feedback from Shop Owner: Thanks Kevin for the feedback. We really appreciate your business. | |
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I love it!
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I love it! Ty is so personable! They are very speedy | |
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Honest and thorough Always courteous and time-efficient.
I am new to the area and thankful a friend recommended Garrett Tire.
Emails and text reminders are extremely helpful.
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Stephanie D.
May 15th, 2015 | |
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I love it!
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Great Service and outstanding workmanship During an oil change, they identified a problem with the front stabilizer bar. I had them repair the problem. The work was done quickly and at a fair price. It was amazing how much better the car handled. I give these guys the highest recommendation. | |
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I love it!
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Great place for all your Automobile needs This will be the only place I take my car. I have now been there twice and both times have been great. Tyler does a great job running that place. I would highly recommend. | |
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I love it!
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Great customer service and care. I have used Garrett Tire and Auto for several years now. Tyler and the staff always do a fantastic job and do not hesitate to shoot straight with you. I would recommend them to anybody who wants great customer care and quality service. | |
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I love it!
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Quick Service Accurate quote, quick work. Always professional and thorough. The work is always something I need and nothing above and beyond to up sale. | |
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Christopher R.
Jul 6th, 2015 | |
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Great place for service!!!!! Great place for service and Tires. If your car or truck is in need of either, you should get on over to Garrett Tire and Auto!!!! | |
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Stephanie H.
Jul 14th, 2015 | |
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I love it!
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Michael L.
Jul 15th, 2015 | |
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I love it!
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Jeanette T.
Aug 13th, 2015 | |
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I love it!
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I love it!
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Melissa H.
Sep 11th, 2015 | |
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Great Service I've purchased several sets of tires and had other work done on my cars - they always do a great job and with great service. | |
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I love it!
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It's great!
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I love it!
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I love it!
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Richard W.
Sep 30th, 2015 | |
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It's great!
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Christopher B.
Sep 30th, 2015 | |
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I loved it!
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I loved it!
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I loved it!
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I loved it!
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I loved it!
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Great Service Great service from a knowledgeable staff. You can trust what they tell you. They will fix your problem and not give you a list of items that "may" need replaced. They fix the problem in a timely fashion. | |
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It's personal. The competency is excellent; that's a must have attribute. But then, there's that extra factor....they actually take a personal interest in you AND your car. If you're a regular customer, they will have kept a historical file of what / when/ how/ why the maintenance was performed. 5 Star in every way. | |
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I loved it!
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Richard P.
Jan 12th, 2016 | |
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Excellent Service As always your prompt and courteous service stands out. I appreciate your going the extra mile to service my 2000 Ford Van and get it ready in about 2 hours. Great work guys! Have a GREAT DAY~~ | |
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Good Job Took my flat to another place and they did not fix it correctly, it still leaked air. But Garrett fixed my flat properly and I am good to go. Thanks Garrett Tire! | |
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Auto Repair Always a pleasure doing business with Tyler and the folks at Garrett Tire. We needed a repair and they was able to get our car in quickly. | |
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A-1 Service Garrett Tire is has serviced my tire needs for about 10 years now. I would not go anywhere else! If you want friendly, honest service Garrett Tire is the place.
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I loved it!
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It's great!
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I loved it!
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Disappointed I purchased my tires here because it was a good competitive rate. My rotations are free so I had my oil changed at the same time. Big mistake...way too expensive & rather slow. Ok for tires but don't have anything else done without getting a quote first. I won't make that mistake again.Feedback from Shop Owner: We are sorry that you not pleased with our speed or pricing for your oil change. We periodically check our oil change pricing to quick lube stores and we are very competitive. I priced the 6 quarts of Castrol GTX and the oil filter your car takes at Walmart. It would cost you $36.28 for those items to carry out at Walmart. Your oil change from us was $54.85 before taxes. This results in you paying $18.57 for the use of one of our techs and the use of our facility and equipment. We also did a 25 point digital inspection on your car while it was here and rotated the tires. I feel like you are getting a whole lot of service for the $18.57 you spent above what you could have spent at Walmart just for your oil and filter. As far as the time issue, we were running about 15 minutes behind on our appointments. Generally, an oil change, tire rotation, and inspection takes about 45 minutes. We also had to wait over 30 minutes for your oil filter to arrive. We actually ordered it from 2 different stores trying to get one quicker. I agree that the 1.5 hours (your appointment time until the time we swiped your debit card) is not acceptable and we sincerely apologize. We do our best to keep appointments on time and vehicles out within a reasonable time, however we can't control some of the processes that needed to happen to complete your oil change (like having to wait over 30 minutes for the oil filter). We hope to continue doing business with you and if nothing else we would like to continue to rotate the tires you purchased from us at no charge. | |
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I loved it!
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I loved it!
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I loved it!
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Good Experience Talked to me and helped me select the right tires for my vehicle and my driving. Friendly service and professional installation. I reallly like the ride of the tires! | |
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Charles B.
Mar 31st, 2016 | |
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I loved it!
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I loved it!
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Trustworthy Garrette Tire and Auto Center employees appear to be very knowledgeable about there services and don't try to sell you something you don't need at the time. They can be trusted to give good advice and a fair price. | |
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I loved it!
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Lashundra W.
Jun 11th, 2016 | |
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Jennifer M.
Jun 16th, 2016 | |
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It's always a pleasure to work with Tyler at Garrett 's . The work is done quickly and professionally. So glad to find an honest auto repair. Very trustworthy. | |
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Chassie K.
Jul 22nd, 2016 | |
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Always friendly, and willing to work with me! | |
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Jennifer G.
Aug 3rd, 2016 | |
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Richard S.
Aug 12th, 2016 | |
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Barbara J.
Aug 24th, 2016 | |
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Tyler and the guys always go above and beyond every time I go back | |
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Vanessa E.
Aug 25th, 2016 | |
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Brandon S.
Sep 30th, 2016 | |
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Garrett tires in Springdale is absolutely the place to take your car when you are looking for great honest service !!! Patti Saum | |
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Christy G.
Oct 26th, 2016 | |
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Great as always. Friendly, professional and in and out.
Thanks guys.
Karen | |
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Very organized, on schedule and always hustling. Highly recommend! | |
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Many thanks for the manner in which you and your mechanics take care of our vehicles. A pleasure to be your customer! | |
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Very friendly and professional! | |
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Very friendly and professional! | |
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Other than one of the workers telling me to move my truck to a different parking space when I first arrived (he said that's where the other worker parks)it was a very good experience. Tyler especially is extremely professional and I loved that he texted me as soon as my vehicle was ready. Garrett Tire and Auto is known as a friendly and trustworthy business and I would highly recommend them. | |
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Competent , professional, friendly. Options discussed plainly. estimates precise. prices reasonable. Completion times on schedule. Communication clear.
A pleasure to do business with Tyler at Garrett Tire.
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I have been buying tires from Garrett for about 13 years. They have always treated me with respect and I know that they will not suggest service that is not needed.
Tire prices are fair and the attention to detail and customer service are second to none. Give Tyler a call | |
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Just purchased new tires at Garrett Tire and, as usual, the service was excellent. I went for a test spin and the tires that Tyler recommended really ride well. I went from highway to side road to dirt road and the ride was much better than what I had before. If you need tires I highly recommend Garrett Tire. They also do a great job on brakes. | |
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I did not have a pleasant experience with Garret Auto Center. First, I called them to see if they offered any sort of shuttle service, and they did not - nor would they offer/suggest one.I had to order an uber in order to have my car repaired. I took my car into the shop to check on a couple of things. They rotated my tires and that was all fine and well. Well, on the following day, I discovered my front left tire was completely flat and I was stranded. I attempted to call them Saturday morning, left a message, and no one returned my phone call because they are closed on Saturdays. I had to take my car in that Saturday morning to another auto shop because I needed to be able to drive my car and could not on a flat tire. I did not run anything over or puncture my tire in any way. The auto shop that I called (Big O Tire in Springdale - awesome first time experience) told me my rear tires (that had been rotated) were very badly misaligned, so I had to pay for that $75 repair, on top of the $100 new single tire, as well as labor fees. I called Garrett Auto Center first thing Monday morning, explained my situation to them, and they were not apologetic. They refused to reimburse me for the tire they ruined, and had the audacity to tell me to bring in my old tire for them to examine it for any punctures - but no guarantee of them helping one of their customers. This was my first time and last time using Garrett Tire Center. I'm very disappointed with them. Feedback from Shop Owner: Sara, I am sorry that you are not pleased with the service we provided. Let me set a few things straight though. We did give you a ride to your apartment in Fayetteville after you dropped your car off with us. However, we did tell you that you would need to find a ride back to pick it up as we are a small shop with limited personnel to be driving to the next town to pick up customers. Second, I would like you to explain to me how you determined that the tire rotation we did for you ruined your tire. I have been a tire professional for over 25 years and have never ever seen, heard, or read about a tire rotation causing a flat tire. Had you purchased the tires on your car from us and had road hazard on them, we would have reimbursed you for your tire, but again, the tires were not purchased from us and tire rotations don't cause flats. Lastly, I would like to know how the other store determined you needed an alignment? Your tires had no obvious irregular wear patterns. Furthermore, your Camry only has toe adjustment on both the front and rear axles. Toe being out of adjustment on the front will give you feathering and toe being out on the rear will cause diagonal flat spots. You had neither of these, so it sounds like you were taken for an additional $75 at the second place you were so pleased with. I hope you will reconsider leaving local businesses bad reviews based on your false assumptions. | |
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They always do a great job there! | |
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The Honda was never better,service was exemplary. | |
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I am always pleased with the service and friendliness of the staff. They are able to diagnose the problem and get it fixed and back to me in the same day!!! I would recommend Garret Tire and Auto to anyone needed to get the job done right! | |
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I am always pleased with the service and friendliness of the staff. They are able to diagnose the problem and get it fixed and back to me in the same day!!! I would recommend Garret Tire and Auto to anyone needed to get the job done right! | |
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Great service! Recommend!
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Melissa B.
May 30th, 2017 | |
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Garrett Tire did a awesome job. I have a BMW 528i with run flats, normally I have to take it to the dealer for everything. Was thrilled to find these tires on tirerack.com and shipped directly to Garrett Tire. I will continue to use Garrett. | |
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Franklin E.
Jul 9th, 2017 | |
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Some of the best service in the tire business. | |
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We noticed our brakes grabbing on our SUV. We took it into Garrett's to get the front brakes redone. We got a text within 30 minutes that our vehicle was ready to pick up. I called to check why and was told that our brakes were still good but had built up "brake dust" in front and back brakes which they cleaned out. They did not charge me for checking them out. They could've easily just resurfaced them and we would've never known. They have my business from now on as well as anyone I will highly recommend Garrett to. By the way, I did research on what price should be charged for the brake job we expected and the quote we were given was along the line of a very fair charge.
Jim and Linda Bertalotto | |
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wrote a review already was not happy and still not Feedback from Shop Owner: We are sorry that you are unhappy that we value your safety and the safety of other drivers. We have 2 posters in the showroom to help all of our customers understand the 2 tire application policy that we follow. It is not just our policy, but an industry-wide policy. We are tire professionals and will not compromise our integrity for anyone's personal tire position preference. | |
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Orville C.
Sep 17th, 2017 | |
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Samantha S.
Sep 27th, 2017 | |
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Exceptional customer service. | |
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Roadkill here. Who is Randal Turensky? I've been doing business with Garrett for nearly 20 years now. Never had a bad experience with them.
Les, Tyler and the crew have always been very professional, friendly and helpfull. THANKS GUYS ! | |
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Great service and assistance. | |
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THE GARRETT TIRE AND AUTO CENTER, IS BY FAR THE BEST IN NORTHWEST ARKANSAS, MOST OF ALL THEY ARE HONEST, AND DO GREAT WORK. | |
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Always pleasant and informative. Seem to really care about their customers. | |
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Kristen D.
Mar 14th, 2018 | |
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Heather S.
Mar 25th, 2018 | |
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Needed to get service right away, I made an appointment but needed to make it faster. Chase was great! He was friendly, knowledgeable, and gave me what to expect... Thank you so much😁 | |
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Always a great experience | |
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Staff courteous and work performed in a timely manner. Prices very good. We will be back in the future! | |
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Janette S.
May 12th, 2018 | |
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We were new to the area and needed a place to service an aging Volvo (AC unit, regular service and new battery. Very easy to work with the staff and all work done as requested. Staff was extremely helpful. Thank you! | |
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Michael D.
May 21st, 2018 | |
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Heather B.
May 24th, 2018 | |
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Tyler and C. J. did a great job getting the air working on my wife's Acura RL. It blows cold and the wife is happy. | |
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Chantal C.
Jun 25th, 2018 | |
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I had a 4:00 appointment for a scheduled rotate. They had me in and back on the road in 20 minutes.\r\nGreat job guys. | |
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Thank you for your timely manner you done on my vehicle. You did a great job and appreciate your friendly service. I will definitely use you for anything I might need in the future 👍 | |
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Stephen B.
Jul 23rd, 2018 | |
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Made a last-minute appointment to replace my car battery that had suddenly gone completely dead. (However, Garrett had warned me of this 4 months earlier!) Mgr. Chase got me in that very day and the battery was replaced in only a few minutes. Have had no problems whatsoever since then. Painless experience and quite a relief! | |
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Made a last-minute appointment to replace my car battery that had suddenly gone completely dead. (However, Garrett had warned me of this 4 months earlier!) Mgr. Chase got me in that very day and the battery was replaced in only a few minutes. Have had no problems whatsoever since then. Painless experience and quite a relief! | |
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Kimberly M.
Aug 31st, 2018 | |
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Great job. Very prompt an courteous. | |
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Richard R.
Sep 16th, 2018 | |
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Barbara H.
Sep 30th, 2018 | |
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Very friendly staff! Quick service!! Will go back for all services I will need in the future! | |
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You guy's are professional, fast and friendly. Thanks for the good job.\r\n\r\n | |
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Michael D.
Nov 16th, 2018 | |
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Stephanie H.
Dec 30th, 2018 | |
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Always great service from Tyler and staff. | |
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Sherrie H.
Feb 20th, 2019 | |
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Chase is very pleasant and took the time to explain what could have been the issue with my car, what potential resolutions were and what was actually done.\r\nPrices are fair and quality work was performed. I am definitely going back for all my future car needs and highly recommend them! | |
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I loved it!
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The staff was very friendly and helpful! I dropped off my vehicle and they quickly helped fix my issue. Highly recommend! | |
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I loved it!
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Lynnette M.
Mar 20th, 2019 | |
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I loved it!
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Therasa G.
Mar 27th, 2019 | |
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I loved it!
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I loved it!
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I loved it!
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I loved it!
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I loved it!
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I loved it!
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As always, you take good care of me. Everyone is so nice and helpful. | |
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I loved it!
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Garrett always has great customer service and satisfaction! | |
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I loved it!
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I loved it!
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It's great!
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Michael O.
May 11th, 2019 | |
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First time here for a tire puncture repair. Very prompt service as I came in 1/2 hour earlier for my appointment and they started immediately, what can I say, but wow! Nice folks to deal with. If you want good service, stay away from the chains, like Discount Tire, Big O Tires, and those places where wannabe tire techs that think they know tires and how to repair them, etc., and come here! If I could post images between Garrett’s repair and the other place that repaired my other tire, one that actually ruined my tire due to using a wrong size repair plug for a tiny hole in a high a speed ZR rated sports car tire that actually caused a minimal bulge you definitely feel driving at speeds, I highly recommend Garrett, you cannot even see the patch plug nor feel any slight thumping, and will use them again! Thank you folks! | |
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I loved it!
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I loved it!
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I loved it!
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Kenneth L.
May 31st, 2019 | |
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I loved it!
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I loved it! Excellent as always. | |
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Richard M.
Jun 17th, 2019 | |
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Zachary A.
Jun 20th, 2019 | |
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I loved it!
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I loved it!
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Thank you so much to Garett! They were able to fit me in at the last minute when my normal mechanic couldn’t. Their service has made a huge change on my car, and if it weren’t for them, I would never have known that my car had different sized tires on it due to mistakes from other mechanics! | |
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I loved it!
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I loved it!
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Have been taking my vehicles to Garrett for over twenty years. Exceptional work. Recently had an issue where I had to be out of town and had two flat tires on two different vehicles at my business on a weekend. Called them up and they used their mobile unit to address both issues on site for only a minimal service fee. Would highly recommend them. | |
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Buckley B.
Jul 12th, 2019 | |
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Excellent service as always! | |
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I loved it!
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Kendall P.
Jul 14th, 2019 | |
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I loved it!
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I loved it!
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I loved it!
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Great service and staff! We are new to area and luckily chose Garrett to service our daughter's vehicle. Such a great experience. We will certainly be repeat customers! | |
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Great service. Very professional. | |
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Jonathan M.
Aug 9th, 2019 | |
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Great service. I have been taking my vehicles here for 10+ years. | |
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I loved it! i would recommend Garrett Tire and auto for all of your auto needs. They are very professional in all that they do.\r\n | |
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Michael D.
Aug 10th, 2019 | |
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I loved it!
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I loved it!
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