ServiceIntelligence
is "Revolutionizing" Customer Loyalty and Preventive
Maintenance Servicing, one customer at a time.
ServiceIntelligence Pro arms small independent automotive service
shops with big-dealership business intelligence tools that elevate
the customer experience to a whole new level of personal attention
and consistency. Our technology delivers authoritative, objective,
accurate, and predictable service advice which helps inspire customer
trust and boosts loyalty. ServiceIntelligence then allows you
to communicate service recommendations via customizable e-mails,
postcards and/or via printed reports at the point-of-sale.
ServiceIntelligence ™
Postcards ServiceIntelligence delivers repeat maintenance business
postcards and eAutoClub does all of the work for you!
ServiceIntelligence empowers independent automotive service shops
with powerful business intelligence that delivers a) advanced
customer contact management, b) Point-of-Sale vehicle profiling
with service recommendations based on usage and c) targeted marketing
promotions.
ServiceIntelligence provides automotive service dealers with all
the tools necessary to expertly share automotive service history
with their customers and accurately sell service needs for each
and every vehicle in a shop's management system.
ServiceIntelligence Professional v9 ("SI
PRO") is a suite of tools designed to deliver
an unparalleled level of customer care as follows: SI v9 currently
supports Mitchell1 Manager 5.9, SE* and Enterprises*, RO Writer*,
AllData* and Napa Tracks*. SI v8**, which includes SI STD and
SI CRM is compatible with 60 popular shop management systems.
Please check for system availability as we are adding new systems
periodically.
a)SI
FREEincludes FREE Customer Contact functionality
for Appointment Reminders and Thank You e-Mails. These two
free features are available for supported management systems
at no charge.
b)SI
STDincludes vehicle profiles reports delivered
to the customer at the point of RO creation or e-Mailed to
customers to support service recommendations.
c)SI
TMP includes targeted marketing based on actual
service need via e-mails and postcards. The system automatically
searches any one of twenty-five service criteria based on
thresholds you define such as miles/kilometers elapsed or
months since last service,
d)SI
CRM - Direct marketing automates follow-up with
up to four postcard mailing per vehicle. The marketing program
is designed to touch your customer every three months until
they respond to your service reminder. If by the fourth contact
they do not respond, a report alerts you of the vehicle attrition
count for management action such as a phone call to your customer
to inquire if they have sold the vehicle or if the last service
visit was not satisfactory.
The Bottom Line: eAutoClub delivers sustainable business growth
and value by focusing on customer satisfaction, retention and
recovery. ServiceIntelligence™ is cost-effective, super
accurate and easy. Unlike any other marketing program, it is
100% guaranteed to drive maintenance to your bays.
* SI v9 Beta on selected systems.**SI v8 includes SI STD and SI CRM,
which is compatible with most management systems in use.
