Dear Service Dealer Owner/Manager,
Founder's Experience:
eAutoClub's founder and CEO owned and operated the largest independent service dealer in Santa Monica, CA. His educational background is in business, computer science and accounting
Fact:
It costs shops 25 times more to get a new customer than to keep an existing one. |
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Once in a while something truly different and valuable comes our way but I admit, it is very difficult to see through all the clutter and hype. I honestly believe I can help you grow your business by deepening your existing customer loyalty.
eAutoWiz™, (Also marketed as ServiceIntelligence™ by our partner Mitchell1™ )
is recognized in the industry as the most powerful and cost effective repeat business development program available
for automotive service shop. The success of this program is unprecedented,
continually out-performing other marketing programs. eAutoWiz™ changes the way we work with our customers' vehicle by arming
us with much more information than we ever had about each vehicle.
In effect you become a "fleet manager" instantly. The
"fleet" is actually all the vehicles in your database.
If you think shops already have what we are talking about here,
they do not. eAutoWiz™ does nothing less
than change your business model from "fixing cars" to "servicing them" for a living. It is revolutionizing the way automotive service dealers interact with customers, stopping
the loss of lucrative maintenance work.
According to industry estimates, it costs shops 25 times more
to get a new customer than to keep an existing one. Yet, most
shop's advertising and marketing budgets are spent exclusively
on looking for new customers. Too many shops wait for their
customer's vehicles to break down, and play the odds that their
customers will come back to their shop again, but do very little
to effectively sway them back for repeat service. Maybe this worked
in the past, but now days it is a formula for failure.
Other shops, desiring to do something pro-active to tap into their repeat business, participate in service reminder programs that are minimally successful, marginally cost-effective, and sometimes run by companies that have very little knowledge of the hands-on, day-to-day necessities of service dealers. eAutoClub has changed that with eAutoWiz™. It
has two main components; ReminderWiz™, ServiceWiz™
and PhoneWiz™.
As the owner of a very busy upscale 10-bay service center, I searched for ways to improve the "customer experience" so as to keep bringing my customers back for repeat service. I tried some of the other service reminder programs, and was not happy with the results. So, I used my background in business, computer science and accounting to develop my own system, and built it to meet the exact needs and specifications of what a shop owner, like you and me, would need to really bring customers back, time and time again.
I wanted the program to do something that no other service reminder
system has done. I wanted the program to be accurate and detailed
for each specific customer, showing every service we had done
on each customer's vehicle. Like how many miles since that particular
customer's last tire rotation, since their last oil change, their
last belt check, coolant flush, transmission flush, brake check,
and scores of other service potentials. Single-Service notice,
as provided by other service reminder systems such as Post-Cards,
were not good enough.
I wanted the program to give life-mileage elapsed for each of
these service performed, specific to each individual vehicle.
Not blanket averages as other programs show.
The program had to be able to automatically provide this detailed,
service and vehicle-specific information, on demand, up-to-the-moment,
printed on-demand and that I could then have mailed out to my
customers. In essence, specific, detailed reports showing every
aspect of their vehicle maintenance records that I felt would
be important for them to know, and that I knew would persuade
them to come in for more services. The canned service reminders”
showing one service item, common with other programs, just would
not make the grade.
Two other points: (1) The program had to be universally compatible with all shop management systems; and (2) it had to be user-friendly. After years of perfecting the programs, it proved to be a huge
success in my business, and I decided to make it available to
other auto repair shop owners. Those that use the program concur
that they are the most response-effective, easy-to-use service
reminder and repeat-business programs anywhere.
Take a close look
at the eAutoWiz™ suite. We know your business,
and know you will have more customer satisfactions and a better bottom line by focusing on preventive maintenance. We can help you
get there. Simply call or email us, we will be happy to show you
how eAutoClub can help boost your repeat service business.
Sincerely,
Jorge H. Antico
President
eAutoClub
1640 5ths Street, Suite 204
Santa Monica, California 90401
310-984-3501 ext. 101
info@eautoclub.com
