Q: What is eAutoClub.com?
A: eAutoClub is a pioneer in what is known as, natural language Decision-making Support Systems (herein “DSS”), the next big step in computer processing power. Search engines efficiently find the exact words you
tell them to, no more, no less. Database systems serve up customer
information from a set of records, but only according to a specific
request.
eAutoClub DSS gathers
automotive service historical data, extracts knowledge, arrives at conclusions and acts on them.
DSS is a new type of computer systems that extract “meaning”
from your service data and takes action based on that meaning.
The DSS efficiently and accurately makes business decisions, such as service need identification, that
pinpoint sales opportunities or alerts managers of problems such as missed opportunities.
This new “brainpower” delivers competitive advantage
by improving the “customer experience” and drives sales by communicating service requirements clearly.
Additionally, DSS boost efficiency, relieving precious human resources
for other activities.
Question:
Why do I need eAutoWiz?
Answer:
The Automotive Industry has changed dramatically in
the last 20 years, but the mechanic shop business-model
has remained virtually unchanged. Here is the problem;
in the 80's, 300 vehicles developed 200 mechanical
failures. Today, a sample of 300 vehicles on the road
needs only 50 repairs. NO WONDER CAR COUNT IS SOFT!
Fixing cars for a living is no longer profitable.
Regular maintenance, on the other hand, is a winning
strategy because it is much more profitable and it
is predictably recurring! |
|
George Antico, founder and chief technology officer with an education
in business management, computer science and accounting, purchased of one of the largest
independent automotive full-service shops in Santa Monica, CA as an investment. Yellow page ads, loss leaders and post-card reminders were so ineffective that he developed the DSS
for his own business and to fill a technological void in the automotive industry. The implementation of the DSS made a big difference and was so successful in fact that
it increased his shop's average work order amount $180 in two
years. The DSS made their "brand" of automotive service better than the competition's
and earned them trophy-customers like the Occidental Petroleum's corporate fleet and all
the vehicle fleets of the new 2.5 billion Los Angeles Getty Center facility.
Q: How is eAutoWiz different than sending
traditional service reminder post card?
A: Very different. eAutoWiz is unique
because it is based on new technology that arms you with the facts at the point-of-sale in addition to sending traditional postcards. It is hands-down
the best performing, most cost-effective marketing service on
the market at any price.
Q: What is included in eAutoWiz?
A: eAutoWiz is a revolutionary decision-making
support system, recognized as the automotive industry's most accurate
and effective Customer Loyalty Building system.
It has four powerful components which "touch" your customers,
not only at the point-of-sale where it counts the most, but also
an additional eight times per year while they are away from your
shop.
1) ServiceWiz, a web-based vehicle-assessment
reporting system used at the front counter that uses your data
to compute vehicle usage and accurately predicts vehicle service
needs.
2 ) ReminderWiz, an automated monthly printing
and mailing service of ultra-accurate full-color custom postcards
that systematically predicts and informs your current clientele
of preventive-maintenance needs.
3 ) PhoneWiz, an automated telephone messaging
system designed to make calls to your customers about the time
they receive the predictive postcards from ReminderWiz. The
call explains how following manufacturer recommended preventive
services reduces total cost of ownership increasing ReminderWiz
response rates.
4 ) ProfitWiz, a profitability tracking system
which monitors shop vitals and marketing ROI or Return On Investment.
Q: How does eAutoWiz increase service
sales?
A: By boosting the amount of regular maintenance work sold
to existing customers. eAutoWiz automatically
tracks and flags preventive maintenance work. Customers are often
loyal to their favorite mechanic with most repairs, but have regular
maintenance done at quick-service providers or specialty businesses
such as quick-lube, brake, muffler or tire shops. eAutoWiz
ultra-accurate maintenance tracking system is a powerful incentive
for change. Your customers will appreciate the more accurate method
of tracking regular services. It is actually more convenient to
have regular services performed by one shop that they trust.
Q: What is ServiceWiz?
A: It is a powerful fleet-management (the "fleet"
is referring to all your customers' vehicles) reporting system
that makes recommendations at the point of Repair Order creation.
This web-based reporting expert-system aids your service writer
and informs customers of their vehicle's service needs. ServiceWiz
generates tons of additional services sales that are often missed
or lost to the competition. The system is accurate and authoritative
encouraging your customers to trust the computer-generated service
recommendations based on vehicle usage and service history. Boost
customer satisfaction, increase vehicle safety and attract regular
maintenance back to your bays, away from competitors.
Q: Why do I need eAutoWiz?
A: The Automotive Industry has changed dramatically in
the last 20 years, but the mechanic shop business-model has remained
virtually unchanged. Here is the problem; in the 80's, 300 vehicles
developed 200 mechanical failures. Today, a sample of 300 vehicles
on the road needs only 50 repairs. NO WONDER CAR COUNT IS SOFT!
Fixing cars for a living is no longer profitable. Regular maintenance,
on the other hand, is a winning strategy because it is much more
profitable and it is predictably recurring!
eAutoWiz changes your business model from passive
to pro-active by turning traditional service writing into "Fleet
Management" of.all your customers' vehicles. This is often
misunderstood in part because this technology is new. They become
part of your "fleet" of vehicles and you have total
control of preventive maintenance needs. We change your business
model from passive to pro-active, one vehicle at a time, by computing
the daily mileage for each vehicle and then predicting what each
vehicles' service needs are in the present. Quoting two distinguished
members of our industry, George Witt and Mark Salem: "eAutoClub
services are nothing short of revolutionary!".
Q: What is the likely return on my investment?
A: Existing long-term eAutoWiz members
report a wide rage of return, from $40 to $180 dollar average
work-order increases! See Press
Releases and read some articles about our existing member
or review some of their Testimonials.
To put these numbers in perspective, a shop that fixes 200 cars
per month at $50 increase per work-order, would increase sales
$10,000 per month! It costs shops 25 times more to get a new customer
than to keep an existing one. Yet, probably most shop's marketing
money is spent on looking for new customers.
Q: What do I need to use eAutoWiz?
A: You must use a compatible computerized shop management
system. If we are not compatible with your particular system,
no problem, become a beta site. There are no codes to enter on
your side either because eAutoWiz data-mining
is based on Natural-Language-Processing. You basically do nothing
but update our server monthly with a database backup.
Q: How many mailers are sent and when?
A: eAutoWiz service automatically targets
up to 12 months of customers vehicles with accurate and timely
service reminders. This service divides the last 12-months of
the vehicle population into four groups and mails to them in monthly
batches. A maximum of 4 reminders per car are sent each year.
Vehicles are aged by last service visit.
Q: Is my computer system compatible with eAutoWiz?
A: eAutoWiz works with any shop computer
systems. You do not have to enter any special service codes to
make our system work. eAutoWiz taps directly
to the data that your shop management system produces so there
is no data entry. This ensures that eAutoWiz
services are authoritative and accurate.
Q: I'm too busy, how much time will it take from my day?
A: Our tools are effective because they are totally AUTOMATED
and VERY easy to use: (1) ReminderWiz is totally
automated, it does not require codes or additional work on your
part and is in common shop language; and (2) ServiceWiz
is very easy to use. If you know how to print a page from the
Internet, then you know how to use our program.
TO SIGN-UP, CALL 1-877-328-8625
