Getting Started - ServiceIntelligence

a) SI FREE includes unlimited Customer Contact functionality for Appointment Reminders and Thank You e-Mails. These two free features are available for supported management systems at no charge. Current systems are Mitchell1 Manager 5.9 and SE*, RO Writer*, AllData* and Napa Tracks*. Please check for system availability as we are adding new systems periodically.

b) SI STD includes vehicle profiles reports delivered to the customer at the point of RO creation or e-Mailed to customers to support service recommendations.

c) SI TMP includes targeted marketing based on actual service need via e-mails and postcards. The system automatically searches any one of twenty-five service criteria based on thresholds you define such as miles/kilometers elapsed or months since last service,

d) SI CRM - Direct marketing automates follow-up with up to four postcard mailing per vehicle. The marketing program is designed to touch your customer every three months until they respond to your service reminder. If by the fourth contact they do not respond, a report alerts you of the vehicle attrition count for management action such as a phone call to your customer to inquire if they have sold the vehicle or if the last service visit was not satisfactory.