ServiceIntelligence is a proven, scalable suite of information access, analysis, and communication tools designed to bring together people and information for competitive advantage.
| eAutoClub has a complete business intelligence tool kit that lets you focus on what is important... your customers and their vehicle service needs. |
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ServiceIntelligence provides:
- A complete business intelligence tool kit for the automotive service dealer
- Proven enterprise reporting and communication tools
- Delivery of interactive information via customizable web clients
- Advanced analytical applications
- Superior speed and performance
- Scalable, distributed and multi-tier architecture that ensures maximum system availability
A complete automotive service intelligence and communication tool kit
ServiceIntelligence is a Windows application that integrates a powerful data-mining engine with a full-featured WYSIWYG publishing and communication solution. It also incorporates a server based application with all the basics of business intelligence - ad hoc query, reporting and multi-dimensional OLAP into a proven enterprise reporting and information management system which is scalable to tens of thousands of users. ServiceIntelligence allows users of all skill levels to access, analyze and communicate actionable information from virtually any data source, and then share that information with anyone who needs it.
Whether it's the automotive driver needing accurate service recommendations, the service writer needing service history analysis, the franchise CEO or automotive shop owner looking for the quarter-end numbers, or the part-distributor managing a special marketing promotion, ServiceIntelligence provide all the tools needed to be able to access, analyze, report and communicate valuable information. ServiceIntelligence empowers automotive shop operators with unprecedented power to analyze and communicate vital vehicle service histories without the need to upgrade hardware or change shop-managmeent computer systems.
Data-mining and WYSIWYG publishing with enterprise reporting
ServiceIntelligence integrates a powerful, full-featured WYSIWYG publishing and marketing application built atop a scalable, multi-tier web-services architecture. ServiceIntelligence can easily identify service oportunities, schedule marketing campaigns and distribute professional marketing literature to the right people via vehicle profile reports at the point-of-sale, e-mails and mailing of postcards. By providing the same accurate information to all those who need it, as well as the ability to drill into it with integrated ad hoc query and multi-dimensional OLAP technology, automotive service dealers now can more effectively address the competitive opportunities and challenges they face every day.
Delivery of interactive information via Windows and customizable web clients
The ever-increasing drive for access, analysis and reporting of vital corporate data is closely followed by the desire for end users to personalize how they receive it. ServiceIntelligence enables delivery of interactive information via Windows clients, HTML and Java desktops, and provides rich web functionality and customization through the Custom WebAccess component.
ServiceIntelligence is able to leverage information from internal and external sources to help customers meet diverse needs across the organization. System administrators can easily and securely manage the delivery and presentation of business information to the entire customer base or select groups, and end users can easily establish individual links to the information that most matters to them.
And most importantly, ServiceIntelligence provide all this flexibility atop a proven framework for accessing, analyzing, reporting and sharing information across the enterprise.
Advanced analytical applications
More and more, as companies seek to leverage the value of data stored within their corporate systems, they also demand powerful applications to help them analyze and understand their key business processes. Whether it's a shop owner, a senior marketing professional or a strategic planning group for parts manufacturers or distributors, our customers want to feed their important data through sophisticated business models to help them understand and act upon the opportunities and challenges that face them.
A number of proven analytical applications are available. These include specific applications for predicting service needs, designing marketing pieces, budgeting and forecasting mailing campaigns, and vehicle profiling. Each of these customizable applications can be hosted, launched and analyzed from within the ServiceIntelligence framework, thus insuring a central and secure location for all of the information that an organization needs to compete.
